Product Development Lifecycle Program Lead- Staff Program Manager

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Product Development Lifecycle Program Lead

PXE Product Operations Office

Why We Have This Role

How Youll Find Success

• You have a high degree of curiosity and self-motivation and are a skilled generalist with the ability to thrive in fast-paced ambiguous environments.
• You can apply flexible methodologies to drive improvement efforts with a variety of stakeholders.
• You can collaborate with others to foster a culture of openness and innovation and have a strong ability to influence without direct authority.
• You have a passion for the Product Development Life Cycle and can bring past experience effectively managing stakeholders through the lifecycle to Qualtrics.
• You foster accountability transparency and data-driven decision-making across the enterprise to ensure the process is achieving the desired business outcomes.
• You are passionate about helping teams execute effectively against the company strategy bringing insights to support data-driven decision-making and best practices for gate-management to ensure our best ideas become successful launches.
• You measure success by successful launches with strong cross-functional collaboration.

How Youll Grow

• You will gain breadth of exposure and knowledge across many functions in a large Product UX and Engineering organization and across the enterprise.
• Youll partner with the Transformation Team to build and enable a new Product Development Life Cycle designed to drive operational and product excellence.
• Youll become the thought leader and standard-bearer for how Qualtrics builds and delivers products working directly with senior leadership across product engineering and go-to-market organizations.

Things Youll Do

• End-to-end Program Ownership: You will be the SME and owner of the PDLC program - ensuring that high-quality information is surfaced to make strategic decisions about the innovations we invest in and ensure they are prepared for a successful launch.
• Manage Lean Governance: Manage lean governance and stage-gate reviews to drive fast high-quality decision-making. Ensure teams are prepared to meet gate criteria and maintain rigorous delivery standards.
• Roadmap & Prioritization: Support Product Leaders by maintaining a comprehensive prioritized product roadmap. Provide executive-level reporting on roadmap progress in-quarter capacity health and key delivery milestones.
• Cross-Functional Orchestration: Lead regular syncs and planning sessions across departments to manage interdependencies resolve blockers and ensure all teams and key launch organizations are moving in sync.
• Risk Mitigation: Proactively identify risks in the development cycle such as scope creep technical debt resource gaps or readiness of key launch organization. Partner with teams to develop mitigation strategies before they impact the launch date.
• Ongoing Process Optimization & Metrics: Utilize process mining and quantitative data to identify bottlenecks waste and variation in the PDLC; lead continuous improvement initiatives to enhance flow speed and quality.

What Were Looking For On Your Resume

• Bachelors Degree AND 12 years of work experience in business operations program management process improvement OR equivalent experience including;
• 5 years working in a SaaS Product Tech and/or Engineering organization
• Demonstrable experience running enterprise-level programs. Preferred previous experience managing a Product/Software Development LIfe-Cycle including experience implementing stage-gates at an enterprise scale.
• Experience in effectively engaging consulting and informing stakeholders at all levels ensuring alignment and buy-in.
• Excellent communication leadership and stakeholder management skills.
• Experience using product management tools to create and maintain prioritized product roadmaps and portfolios.

What You Should Know About This Team

• Newly formed team that is highly trusted by C-suite
• Team of highly skilled business operations generalists and problem solvers
• Collaborative creators with a keen ability to collaborate effectively
• Expert communicators to key business stakeholders

Our Teams Favorite Perks and Benefits

• Experience Bonus: Qualtrics offers US employees an annual $1800 experience bonus to provide an experience they might not otherwise haveattend a sporting event or concert travel somewhere new or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
• The satisfaction of empowering large networks through technology.
• The opportunity to work with a diverse range of influential brands.
• A role that encourages personal growth and initiative within a growing business area.