Group Billing Specialist

Overland Park, KS - USA

Yearly Salary: USD 45000 - 60000

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Detail oriented professional who can manage billing processes and monthly reconciliation for employer groups. The ideal candidate will exhibit leadership and achieve expected goals of customer satisfaction and client retention. This candidate will in addition to their responsibilities for Group Billing support the Account Management Team for administrative service issues related to Cobra Direct/Retiree Billing and Eligibility/Enrollment.

Responsibilities:

Setup maintain and update customer profiles while following internal control processes
Reconcile monthly payments received identify out of balance conditions and generate appropriate notifications to employing units
Review client discrepancies and appropriately communicate to Team/Client as necessary
Identify research process resolve and respond to Team/Client inquiries and correspondence
Prepare and distribute daily weekly monthly quarterly and year-end reports
Meet quality quantity and timeliness standards to achieve individual and department performance goals
Maintain SLAs and provide SLA reports to Team/Client
Provide training and Tech Support to new and existing Employing Units/Groups on Billing system
Document and record facts in regard to inquiries and correspondence by updating employing unit accounts in system
Identify technical issues and provide details to leadership for any IT tickets that need to be created including bugs fixes and enhancements.
Assist Service Center Manager with special projects and provide back up other Service Center team members as required.
Performs all other duties as assigned by Leadership

Requirements

2-3 years of prior accounts receivables billing experience
Associates Degree in accounting or equivalent experience
Background in health insurance related field preferable but not required
Advanced knowledge of Microsoft Excel
Ability to prioritize multitask and work independently
Capable of investigative and analytical research
Navigate gather input and maintain data records in multiple system applications
Ability to communicate with Employing Group Representatives as well as clients and audit accounts in iTEDIUM system

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin ancestry sex gender identity sexual orientation age marital status veteran status disability status or any other legally protected status. If you are looking for a challenging and rewarding career in customer service we encourage you to apply.

Required Experience:

Responsibilities:

Setup maintain and update customer profiles while following internal control processes
Reconcile monthly payments received identify out of balance conditions and generate appropriate notifications to employing units
Review client discrepancies and appropriately communicate to Team/Client as necessary
Identify research process resolve and respond to Team/Client inquiries and correspondence
Prepare and distribute daily weekly monthly quarterly and year-end reports
Meet quality quantity and timeliness standards to achieve individual and department performance goals
Maintain SLAs and provide SLA reports to Team/Client
Provide training and Tech Support to new and existing Employing Units/Groups on Billing system
Document and record facts in regard to inquiries and correspondence by updating employing unit accounts in system
Identify technical issues and provide details to leadership for any IT tickets that need to be created including bugs fixes and enhancements.
Assist Service Center Manager with special projects and provide back up other Service Center team members as required.
Performs all other duties as assigned by Leadership

Requirements

2-3 years of prior accounts receivables billing experience
Associates Degree in accounting or equivalent experience
Background in health insurance related field preferable but not required
Advanced knowledge of Microsoft Excel
Ability to prioritize multitask and work independently
Capable of investigative and analytical research
Navigate gather input and maintain data records in multiple system applications
Ability to communicate with Employing Group Representatives as well as clients and audit accounts in iTEDIUM system

Required Experience: