Program Manager

Ottawa - Canada

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Syntronic Production Services Canada is an Electronic Manufacturing Services provider located in Ottawas west end. Committed to our customers success we understand that our people are our greatest asset and we are always on the lookout for great talent.

We are looking for a Program Manager to bridge clients and internal teams own the full lifecycle of customer-focused projects to ensure satisfaction retention and growth by managing plans timelines communication and cross-functional execution acting as the customers advocate to drive product adoption and resolve issues. Key duties involve program planning risk mitigation progress monitoring analyzing customer data and collaborating with Sales Product and Support to deliver value and meet business goals.

What youll do

Responsibilities

Client Relationship Management:

Serve as the main point of contact for customers understand needs and provide timely updates.
Build long-term trust-based relationships with customers through proactive communication and high-quality delivery.

Program Execution:

Lead planning coordinate resources track milestones and ensure timely delivery of customer projects from start to finish.

Cross-Functional Leadership:

Partner with Sales Product Engineering and Support to align on customer goals and optimize the customer journey.

Data & Reporting:

Analyze customer usage performance data and feedback to identify trends risks and opportunities presenting insights to stakeholders.

Process Improvement:

Drive operational improvements manage change initiatives and gather feedback for continuous enhancement of programs and customer experience.

Risk & Issue Management:

Proactively identify and resolve project challenges ensuring smooth implementation and customer satisfaction.

What youll need to get the job done

3-5 years of relevant experience
Experience in program/project management customer success.
Strong analytical communication and interpersonal skills.
Proficiency with project management tools E.g MS Project
Ability to manage complex large-scale cross-functional initiatives.
Strategic thinking problem-solving and leadership abilities.

What will make us REALLY love you

Experience in contract manufacturing EMS NPI environments or prototype-to-production transitions.
Background working with low- and mid-volume manufacturing programs with evolving requirements and rapid changes.
Understanding of PCB fabrication assembly processes (SMT/THT) BOM management and electronics development workflows.

$75000 - $90000 a year

This posting is for an existing headcount

This position is for an active vacancy.

We offer competitive salaries a dynamic working environment the potential for professional growth and career development as well as a comprehensive benefits package.

AI is not used in the screening assessment or selection of applications.

Required Experience:

Manager