Lead ERP Support Analyst – Microsoft Dynamics 365 Manufacturing
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Contract to Hire
4 Days in Office
Contract to Hire
Position Summary:
The Lead ERP Support Analyst for Microsoft Dynamics 365 Manufacturing will serve as the primary resource for supporting manufacturing and production-related modules within the organizations ERP ecosystem. This role combines functional expertise in manufacturing processes with technical proficiency in D365 Supply Chain Management and Production Control. The individual will lead troubleshooting configuration and optimization efforts ensuring system stability and alignment with business objectives. Acting as a liaison between business stakeholders and technical teams this position plays a critical role in driving efficiency across production planning shop floor control and resource management.
Position Responsibilities:
- Serve as the lead support resource for D365 Manufacturing modules including Production Control Master Planning Shop Floor Control and Resource Scheduling.
- Provide Level 2 and Level 3 support for functional and technical issues ensuring timely resolution and minimal business disruption.
- Collaborate with business users to gather requirements configure solutions and implement enhancements.
- Manage escalations and coordinate with Microsoft support when necessary.
- Oversee system updates patches and deployments using Lifecycle Services (LCS) and Azure DevOps.
- Develop and maintain documentation for processes configurations and troubleshooting steps.
- Support integrations with other systems and ensure data integrity across manufacturing workflows.
- Train and mentor junior support team members on manufacturing-related ERP functionalities..
Required Qualifications:
- 5 years of experience supporting Microsoft Dynamics 365 Manufacturing or similar ERP systems.
- Strong understanding of manufacturing processes including production planning scheduling and shop floor operations.
- Technical proficiency in SQL Power Platform (Power BI Power Automate) and data migration tools.
- Experience with Microsoft Lifecycle Services (LCS) and Azure DevOps for ERP deployments.
- Excellent problem-solving and communication skills with the ability to work cross-functionally.
- Bachelors degree in Manufacturing Industrial Engineering Information Technology or related field..
Desired Qualifications:
- Experience with D365 Finance and Operations Activity modules.
- Familiarity with API integrations and customizations within D365.
- Knowledge of security roles and user management in Dynamics 365.
- Exposure to cloud technologies and Azure services.
Desired Certifications:
- Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330)
- Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310)
- Microsoft Certified: Power Platform Functional Consultant Associate
Working Conditions
- Office environment with occasional visits to secure facilities and operations centers.
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
