Dispatch Support
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary Dispatch Support Agent
- Join a dynamic team supporting Elizabethtown Gas with regulatory compliance and efficient customer workload management.
- Provide essential administrative support to the dispatch team.
- Temporary six-month contract role with possible extension based on performance and business needs.
- Hybrid position: work onsite at SJI Green Lane office 1 3 days per week.
- Standard shift: 8:00 AM 4:30 PM EST.
- Make outbound calls to customers and communicate scheduling details clearly.
- Handle emergency calls providing calm clear and concise instructions in high-pressure situations.
- Remain composed and focused during emergencies managing both personal stress and customer emotions.
- Assess emergency situations quickly determine best actions and coordinate effective responses to resolve issues.
- Join a dynamic team supporting Elizabethtown Gas with regulatory compliance and efficient customer workload management.
- Provide essential administrative support to the dispatch team.
- Temporary six-month contract role with possible extension based on performance and business needs.
- Hybrid position: work onsite at SJI Green Lane office 1 3 days per week.
- Standard shift: 8:00 AM 4:30 PM EST.
- Make outbound calls to customers and communicate scheduling details clearly.
- Handle emergency calls providing calm clear and concise instructions in high-pressure situations.
- Remain composed and focused during emergencies managing both personal stress and customer emotions.
- Assess emergency situations quickly determine best actions and coordinate effective responses to resolve issues.
Key Skills
- Customer Care Management
- Customer Service
- Geotechnical Engineering
- Defense
- HACCP
