Microsoft Dynamics

Position:: Microsoft Dynamics

Location: Towson MD

MOI:: In Person Interview

We are seeking a Microsoft Dynamics subject matter expert to lead the design development and ongoing support of an enterprise Customer Relationship Management (CRM) solution. This role will focus on building a scalable integrated CRM platform that supports business operations across multiple departments with an initial emphasis on economic and workforce-related programs.

The selected candidate will plan and guide the technical implementation of the Microsoft Dynamics solution including system configuration custom development and integrations with existing addition to hands-on development this role will provide knowledge transfer and training to internal staff ensuring long-term sustainability of the platform and enabling users to effectively leverage Microsoft Dynamics for evolving business needs.

Duties & Responsibilities:

• Serves as a subject matter expert (SME) responsible for the overall design architecture and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics as well as their integration with other systems.
• Defines the logical technical and physical architecture for the Microsoft Dynamics CRM solution.
• Develops a ready Customer Relationship Management solution in Microsoft Dynamics.
• Directs the day-to-day administration support maintenance and monitoring of the Microsoft Dynamics CRM solution including customizations and configurations.
• Develops and implements and trains others to develop in Microsoft Dynamics.
• Helps gather and document requirements from non-technical business users.
• Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
• Collaborates with business analysts project managers and other technical staff to understand business requirements and translate them into technical solutions.
• Assist with any data migration tasks to and from the Microsoft Dynamics CRM solution.
• Prototypes and demos recommended solutions for users.
• Integrates Microsoft Dynamics CRM with third-party applications databases and external systems where necessary.
• Provide ongoing technical support and training for end-users.
• Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
• Assist with the project planning scheduling and deployment of the new CRM features.

Minimum Qualifications & Skills:

• Bachelors Degree in Engineering Computer Science Information Systems Business or other related discipline.
• 7 years of experience in IT industry
• 3 years of experience as a technical expert in an IT organization
• 3 years of experience developing in Microsoft Dynamics
• Proficiency in Microsoft Dynamics 365 CRM Development and customization
• Experience with Javascript C# .NET and Web Services
• Knowledge of Dynamics 365 APIs and SDKs

Preferred Qualifications & Skills:

• Masters Degree in Computer Science Information Systems or other related field or equivalent work experience.
• Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
• Strong understanding of CRM data modeling workflows and user interface customization
• Familiarity with Microsoft Power Platform (Power BI Power Automate Power Apps)
• Familiarity with Microsoft SharePoint.