Safety Response Operations Lead

About the Team

At OpenAI our Trust Safety & Risk Operations teams safeguard our products users and the company from abuse fraud scams regulatory non-compliance and other emerging risks. We operate at the intersection of operations compliance user trust and safety working closely with Legal Policy Engineering Product Go-To-Market and external partners to ensure our platforms are safe compliant and trusted by a diverse global user base.

The Global Safety Response Operations team provides 24/7 coverage for user safety risk and regulatory escalations across OpenAIs products handling the highest-priority cases that require human judgment and rapid response. The team operates as the core escalation and delivery arm of OpenAIs safety operations ensuring that our products remain safe and aligned with policy while enabling timely empathetic and consistent user support.

About the Role

The Global Safety Response Operations Lead is a hands-on team lead who both manages a regional Safety Response team and personally handles high-risk safety cases. This role combines frontline safety work with people leadership operational ownership and cross-functional coordination.

You will lead a team of Safety Response Analysts who handle OpenAIs most sensitive and high-impact cases while also personally contributing to casework for complex high-risk or high-visibility issues. You will own the execution of high severity escalations in your region and ensure proper execution and communication to cross functional stakeholders.

You will be accountable for ensuring your region consistently meets utilization quality and SLA targets while serving as the operational interface with Product Policy Legal Investigations and regional stakeholders.

This is a 24/7 global operation that requires flexibility to support rotating shifts including nights weekends and holidays as part of a leadership on-call model. This is a hybrid role with three days expected in our Dublin office.

In This Role You Will:

• Lead and coach a regional team of Safety Response Analysts ensuring high performance engagement and consistent decision quality.

• Own regional operational outcomes including utilization SLA adherence backlog health and quality benchmarks.

• Handle and oversee the most complex and high-risk cases serving as the first line of escalation and incident lead for your region.

• Contribute directly to frontline work (2030%) including investigations enforcement decisions and regulatory or legal escalations.

• Partner cross-functionally with Product Policy Legal Investigations and local market teams to execute safety outcomes and manage risk.

• Drive operational excellence and continuous improvement improving workflows tools automation and escalation paths.

• Identify emerging risks and trends translating frontline insights into actionable recommendations for policy product or enforcement.

You Might Thrive in This Role If You:

• You have 5 years in Trust & Safety Risk Operations Investigations Fraud Annotation or platform integrity.

• You have 4 years of people leadership or senior-level operational ownership.

• You are a strong decision-maker in ambiguous high-risk environments able to balance speed accuracy and defensibility when handling sensitive or high-impact cases.

• You communicate complex safety and risk decisions clearly and credibly whether writing escalation narratives briefing Legal or Policy or aligning Product and leadership during incidents.

• You can translate between frontline operations and strategic stakeholders turning messy real-world cases into structured insights and turning policy or product direction into clear executable guidance for your team.

• You are skilled at influencing without authority building trust with Product Policy Legal Investigations and regional partners to drive alignment and resolve ambiguity.

• You are deeply familiar with content moderation user safety fraud or developer risk frameworks including the legal policy and technical considerations that shape enforcement.

• You use data tooling and automation to improve quality efficiency and scale to not just measure performance but to make better decisions.

• You are comfortable leading in a 24/7 high-pressure operational environment providing calm credible leadership during incidents spikes and regulatory or reputational events.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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