IT Support Engineer
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
IT Support Engineer
Location: Bon Secours Hospital Cork Ireland
Type: Full-time Permanent
Reports to: IT Business Services Manager
About the Role
We are seeking a customer-focused IT Support Engineer to provide reliable Level 1 & 2 support within a fast-paced private healthcare environment. This role is key to ensuring responsive high-quality IT support for clinical and administrative users with a strong focus on ticket ownership communication and service improvement.
Key Responsibilities
Deliver Level 1 & 2 IT support onsite and remotely across clinical and administrative users
Own manage and resolve support tickets within agreed SLAs
Troubleshoot hardware software network and Citrix-related issues
Support healthcare applications and escalate where required
Deploy configure and maintain end-user devices and IT assets
Assist with IT upgrades rollouts audits and minor project work
Maintain asset inventory and support procurement activities
Participate in on-call/out-of-hours support and travel to other sites as required
Requirements
Essential:
Proven experience in a ticket-driven IT support environment (e.g. ServiceNow Freshdesk Zendesk)
Strong understanding of ITIL principles (incident request and problem management)
Ability to work independently prioritise workload and manage competing demands
Excellent communication and customer service skills particularly in high-pressure environments
Desirable:
Experience supporting healthcare or clinical systems (e.g. MEDITECH)
Experience working in a regulated or compliance-driven environment
Skills:
Proactive accountable and detail-oriented
Strong sense of ownership and professionalism
Collaborative customer-focused and calm under pressure
Willing to learn and continuously improve
To Apply: Please submit your application through our website/Workday.
Informal enquiries to John OMahony IT Business Services Manager Bon Secours Hospital Cork: j
Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity Compassion Stewardship Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds abilities and perspectives and provide reasonable accommodations throughout the recruitment process.
Required Experience:
IC
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
