NYC Team Travel Consultant Latin America

About The OpportunityAre you passionate about Latin America and luxury travel As a Travel Consultant on our Latin America team youll craft unforgettable journeys whether its a dream honeymoon or a family adventure. Using your in-depth knowledge of Latin America destinations and a passion for delivering world-class service youll design bespoke itineraries tailored to our guests unique preferences. This is a fantastic opportunity for someone with experience in luxury travel sales particularly working with high-net-worth individuals (HNWIs). At Scott Dunn we also offer strong career progression with many of our consultants moving into senior or managerial ResponsibilitiesManage the end-to-end sales process - from initial enquiry and itinerary creation to booking and post-travel exceptional service via phone email and in-person interactions to craft personalized luxury and exceed individual and team sales targets and key performance indicators (KPIs).Develop and maintain in-depth knowledge of Latin America travel products and destinations as well as other regions in the Scott Dunn marketing efforts including contributing to brochures email campaigns the website PR initiatives and with guests face-to-face where required ensuring a personalized service and work confidently with our internal systems and software closely with colleagues across departments and within the wider Sales duties that derive from these responsibilities include but are not exclusive to:Own the full guest journey from initial enquiry through to repeat accurate detailed communication and documentation for each guest needs and use consultative sales techniques to convert enquiries into promptly and professionally to all enquiries particularly during peak travel guest information and payments ensure timely documentation and organize concierge guest engagement from booking to departure ensuring an exceptional experience throughoutEnter and manage client data in our Customer Relationship Management (CRM) and internal systemsProactively resolve guest issues or complaints working alongside our Guest Relations teamBook and manage flights using Travelport and other reservation internal and external training sessions to stay up to date with products and systemsTake part in familiarization (FAM) trips to enhance product knowledge and share insights with the teamRepresent Scott Dunn at trade shows and promotional events sometimes internationallyWillingness to travel for training or events as neededExperience & QualificationsExperience selling luxury travel to Latin America destinations is preferredSpecialist product knowledge within Latin AmericaSales driven with a keen eye for numbersSelf-motivated and able to work autonomouslyRequires no direction or oversight with processes and systemsAbility to demonstrate end-to-end ownership on projectsStrong written and verbal communication skillsExcellent attention to detailProven organizational skillsPrevious experience of delivering high levels of customer serviceInspires and motivates other team members leads by exampleUnderstands team goals and uses success metrics to help focus sales effortsValues & BehaviorsAll employees must promote understand and apply Scott Dunns workplace values. These are embedded in all roles and applicants must evidence the values as part of the application the know - Start by listening. We take the time to understand our guests and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract retrain and partner with the - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each others successes and have Perks! - Whats in it for you:FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!Use your smarts: Our people use their quick thinking expertise and tenacity to always figure things for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or connections: We are a big business founded on personal Equity & Inclusion: Commitment to diversity equity and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity Gender Equity LGBTQ2IA Accessibility Environmental Justice) DEI education initiatives and equitable practices including regular equity assessments and inclusive recruitment protocols.A career not a job: We offer genuine opportunities for people to grow and evolveWe back our people all the way: We are strongly committed to supporting every single employee in their professional and personal Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising complemented by our Office Environmental Program LEED Gold-certified office spaces and 1 paid Volunteer Day per calendar Include:Paid Time Off: A comprehensive time off package including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment) 5 sick days 3 personal days 1 Diversity Day 1 Volunteer Day and 8 recognized holidays perks/discountsHealth & Wellness Programs and Employee Financial Wellness ServicesNational/International Award Nights and ConferencesHealth benefits including medical dental vision gender affirming care and fertility careInsurance including hospital indemnity AD&D critical illness long-term and short-term disabilityFlexible Spending AccountsEmployee Assistance Program401k program with partial matchTuition Reimbursement ProgramEmployee Share Plan Ability to purchase company stock on Australian StockExchange with partial company match subject to terms and conditionsGlobal career opportunities in a network of brands and businesses*Vacation Personal and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or if required to work due to job requirements holiday pay rate and may vary depending on New York NYIf this sounds like the opportunity you have been waiting for then APPLY thank all candidates for their interest; however only those selected to continue in the process will be number one philosophy Our people. Flight Centre Travel Group USAs promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at