JPMC Assistant, Product Associate

The Employee Experience (EX) Virtual Agent product team is expanding to build scale and run the core product capabilities for the Employee Assistant. We are in uncharted territorythere is no playbook for what were this associate-level product management role you will support multiple workstreams and be exposed to all aspects of the product including knowledge management operations change management agentic workflows and other major components of the program. Were looking for someone comfortable with ambiguity willing to learn and ready to adapt as we go.

As an Associate Product Management youll be a hands-on contributor who helps connect feedback and performance data to meaningful product outcomes. Youll partner closely with product managers engineering operations risk and change teams to help the Employee Assistant improve with each interaction. This is a high-impact high-visibility role within the product team where youll roll up your sleeves and help wherever needed.

Job responsibilities

• Support product managers across end-to-end workstreams to scale the Employee Assistant globally; help define requirements write user stories groom backlogs and track dependencies

• Partner with operations and risk to monitor conversations for compliance flag deviations from firm risk and control standards and help update guardrails and runbooks

• Assist in designing testing and iterating agentic workflows and tooling integrations; contribute to prompt design evaluation and experiment plans

• Assist end-to-end QA and UAT execution for new features; log issues track fixes and validate releases

• Maintain clear documentation including PRDs decision logs workflow maps runbooks and onboarding guides

• Embrace ambiguitylearn quickly jump in where needed and help us build the playbook as we go

Required qualifications capabilities and skills

• 3 years of experience (or equivalent internships/projects) in product management product operations business analysis or data analytics

• Strong curiosity and ownership mindset; hard-working detail-oriented generalist who digs into problems and sees them through

• Comfort with ambiguity and change; adaptable resilient and eager to learn in a fast-moving environment

• Analytical skills with the ability to work with data (Excel or similar); exposure to SQL or data visualization tools

• Technical familiarity preferred but not required (APIs JSON logging/monitoring scripting languages like Python or version control)

• Exposure to conversational AI or chatbots is a plus (intents NLU prompt evaluation RAG guardrails) or strong willingness to learn

• Clear written and verbal communication; ability to collaborate cross-functionally and summarize complex topics simply

• Strong organizational and project management skills; able to manage multiple threads drive follow-through and keep stakeholders aligned

• Risk and control mindset with commitment to compliance and responsible AI practices

• Bachelors degree in a business technical or related field