About the Role
As AWS continues to rapidly grow we seek an exceptional L7 Client Executive to own and drive the strategic relationship with one of our most transformational enterprise this role you will serve as the single-threaded leader and CEO of the account orchestrating all aspects of the customer relationship while leading a matrixed AWS OneTeam to deliver exceptional outcomes and accelerated business growth.
This is a unique opportunity to combine deep customer relationship leadership with people management responsibilities driving both strategic transformation and team development. You will establish and maintain C-suite and Board-level relationships architect long-term innovation strategies and lead a dedicated team focused on helping our most strategic customer build and deliver innovative solutions leveraging the full breadth of AWS services.
Primary Function
Lead and grow the overall relationship with a major strategic transformation account by:
Serving as the single-threaded leader with complete accountability for customer outcomes and AWS growth
Leading strategy development and execution across the entire customer organization
Managing and developing a matrixed AWS OneTeam including Account Managers Solutions Architects Specialists Technical Account Managers and Professional Services resources
Driving customer transformation initiatives that deliver measurable business impact
Key job responsibilities
Strategic Account Leadership
Develop and execute comprehensive multi-year customer success and growth strategies aligned with customer business objectives and AWS priorities
Own global go-to-market strategy across all customer buying centers business units and geographies
Establish and maintain executive relationships at C-suite CEO and Board levels with gravitas and executive presence
Drive customer innovation through strategic initiatives leveraging emerging AWS services and capabilities
Coordinate complex multi-center selling motions across infrastructure application and business transformation opportunities
Lead monthly business reviews tracking sell-to performance sell-through execution and relationship health
People Leadership & Team Development
Directly manage and develop a core team of AWS professionals dedicated to the strategic account
Provide coaching mentorship and career development for team members
Conduct performance management including goal setting feedback and performance reviews
Build succession plans and create leadership opportunities within the team
Foster a culture of customer obsession innovation and operational excellence
Ensure team alignment with AWS Leadership Principles and cultural values
Matrixed Team Orchestration
Lead and coordinate the extended AWS OneTeam including Solutions Architects Specialists Professional Services Partner teams and Technical Account Managers
Exercise resource allocation authority across all OneTeam functions to maximize customer outcomes
Build and maintain strong working relationships with cross-functional stakeholders and leadership
Facilitate collaboration between sell-to and sell-through teams eliminating ambiguity and coordination gaps
Leverage Subject Matter Experts executives and thought-leaders to drive customer value and AWS growth
Business Management & Execution
Exceed annual revenue targets and strategic initiative goals for the assigned account
Develop and manage opportunity pipelines across multiple customer business units and buying centers
Drive adoption of AWSs full suite of services including emerging technologies and industry solutions
Identify and execute on pan-Amazon sponsorship and partnership opportunities
Negotiate complex agreements and navigate organizational boundaries with autonomy
Represent customer needs and insights to AWS product and service teams to influence roadmaps
Operational Excellence
Design and implement scalable mechanisms for customer engagement and success measurement
Establish cadences for executive engagement business reviews and strategic planning
Drive operational rigor in forecasting pipeline management and goal tracking
Proactively identify risks and opportunities developing mitigation and acceleration strategies
Create best practices and playbooks that can be leveraged across other strategic accounts
A day in the life
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.
- 10 years of enterprise sales or customer success experience with demonstrated progression of responsibility
- 3 years of people management experience including managing senior individual contributors or managers
- Proven track record of managing strategic accounts with $100M annual revenue or spend
- Experience leading complex multi-stakeholder sales cycles with C-suite and Board-level engagement
- Demonstrated ability to drive business transformation initiatives and deliver measurable customer outcomes
- MBA or advanced degree in business technology or related field
- Experience in the customers industry vertical (e.g. Financial Services Healthcare Manufacturing Technology)
- Track record of driving innovation and thought leadership in enterprise technology
- Experience managing global distributed teams across multiple geographies
- Proven ability to influence product roadmaps and organizational priorities
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments restricted stock units (RSUs) and sales incentives. Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at IL Chicago - 187000.00 - 252900.00 USD annually