SDC Program Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the worlds largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
The Stripe Delivery Centers (SDCs) are Stripes one stop shop for repeatable operations work. The SDCs strengthen the operational backbone of Stripe by removing operational complexities for business teams by proposing and executing on appropriate staffing strategies for operational work (automated insourced outsourced or blended).
What youll do
As an SDC Program Manager you will be instrumental in driving the successful integration of new business functions at the SDC. With a growing number of teams at Stripe looking to enhance their operational capabilities at the SDC you will partner closely with these teams and will be responsible for their successful launch.
Some of your responsibilities will include identifying suitable workflows conducting volume and capacity planning advocating for and implementing process improvements collaborating with others to develop appropriate tooling and reporting solutions and closely engaging on the recruitment process. Were also looking for someone to help us build and improve the overall intake process by testing new processes and providing critical input on what does and doesnt work well. This is a highly cross-functional role in which you will collaborate with many different teams across Stripe.
Responsibilities
- Scoping incoming work for the SDC
- Partnering with incoming business teams to understand current processes and workflows in order to design operationally excellent processes at SDC
- Partnering with Ops and SDC stakeholders to shape high level training plans and quality processes
- Working with incoming teams to inventory and implement tooling and access requirements
- Identifying key risk areas in the workflow and help design checks and control procedures
- Supporting recruiting activities (functional questions written prompts interviewer panels)
- Lead and manage multiple transition projects to the SDC concurrently ensuring effective development and execution of cross-functional initiatives.
Who you are
Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.
Minimum requirements
- 7-9 years of demonstrated program and project management experience with a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up
- You have experience in a strategic analytical and operational role in fast-paced environments and are comfortable taking initiatives from conception to launch
- Excellent collaboration communication and relationship building skills.
- Experience executing and delivering complex operational projects that involve multiple stakeholders
- Analytical approach to decision-making. You are meticulous objective and skilled at using metrics to drive decisions
- Experience in fast-paced high-growth environments and can manage several tasks in tight timelines and can manage shifting priorities
- You are highly organised and are comfortable operating autonomously in ambiguous and complex environments.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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Stripe is a suite of APIs powering online payment processing and commerce solutions for internet businesses of all sizes. Accept payments and scale faster with AI.
