Call Center Specialist (Bilingual EnglishSpanish)
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Job Location:
El Paso, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Koniag Professional Services a Koniag Government Services company is hiring Call Center Specialists (Bilingual English/Spanish) to support KPS and our government customer. Must be a US Citizen and eligible to obtain a Public Trust clearance. This position is located in El Paso offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays paid vacation and sick leave and role involves responding to sensitive high-impact calls and providing real-time guidance crisis response and resource coordination to promote the safety and well-being of vulnerable high-quality compassionate services to UAC sponsors community members and other callersCommunicate effectively in English and SpanishMaintain professional judgment especially during crisis callsRespond to calls promptlyManage and de-escalate calls from individuals in crisisTriage calls for appropriate responses referrals and documentationProvide case management/referral servicesApply quality standards to all calls and meet program deadlinesWork with stakeholders including legal service providers and court officialsAssess changes affecting child safety and make referrals to officialsFollow protocols and policies in call handling including post-call documentationMINIMUM QUALIFICATIONSBachelors degree in a relevant field such as psychology social work mental health or a related least 1 year of child welfare in English and computer skills including proficiency in Microsoft Excel Word Teams and learning new systems and working with case management verbal and written communication to navigate sensitive conversations and emotionally charged topics with professionalism and QUALIFICATIONSPrior call center experience especially in behavioral health or child/family with Federal government programs that support knowledge of trauma-informed care principles and best practices in crisis INFORMATIONThis is an onsite role located in our secure El Paso TX Rockville MD and Fairmont WV work is part of a 24x7x365 essential operation this position may require work onevenings weekends holidays or during emergency situations.A mandatory 3-week training period (combination of webinars self-paced learning and workshops) must be completed prior to shift assignment.U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearanceOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
