Canada- Software Commercialization Manager

Toronto - Canada

Monthly Salary: $ 115000 - 135000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.

At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary:

Reporting to the Director Software Commercialization Portfolio The SCM will own the new product introduction process for all software solutions delivered by the Product Engineering Organization.

You will mobilize cross-functional efforts throughout the product development lifecycle to develop new product introduction plans and deliverables ensure organizational readiness and then manage product launch through early access pilots and to commercial availability in a way that maximizes the outcomes of the PEO organization customer time-to-value and company time-to-revenue.

To accomplish all of this you will need to use your SaaS new product introduction experience project management skills and business acumen to build effective cross-functional partnerships influence the business and use organizational skills to navigate ambiguity. You will work in conjunction with Product Leaders and cross functional teams to successfully launch key new products and features.

Key Duties and Responsibilities:

Plan a new product introduction strategy in partnership with Product Leadership that maximizes the customer value and business outcomes of new and enhanced solutions

Customer engagement throughout the new product introduction process to gather actionable feedback ensuring product launches are aligned with customer needs and driving continuous improvement.

Partner with Sales and Business Development teams to identify and pursue new market opportunities supporting go-to-market strategies and driving adoption and revenue growth for new software solutions.

Work with a cross functional team of Product Marketing Sales Sales Operations Professional Services and Customer Support professionals to create a set of Launch goals

Create and Manage a plan designed to achieve the launch goals and successfully execute the new product introduction strategy with the cross functional team

Lead team in monitoring and measuring Launch results against goals post Commercial Availability. Ensure actions are planned and executed to adjust plans as needed based on those results

Deliver transparent and immediate analysis and feedback on risks issues team and project performance and adjust the plan accordingly

Prioritize projects and resources balance business needs with technical constraints and drive successful organizational readiness in support of the new product

Lead continuous and measurable improvement in New Product Introduction processes to accelerate customer time-to-value and business time-to-revenue

Provide coaching mentoring and support to team members and peers

25% travel to Customer Onsite

Skills and Qualifications:

Experience in program management product management management consulting corporate strategy business operations or strategic planning in a SaaS Company

Possesses extensive knowledge of product development processes the software development lifecycle release management or customer journey and lead to cash processes and systems

Robust business acumen and ability to partner with senior business leaders to drive initiatives

Experience driving data-driven process improvement

Ability to build direct and influence project teams

Exceptional presentation oral and written communication skills

Strong critical thinking and decision-making skills

Ability to manage conflict and drive decisions

Nice to Haves:

Degree in Business Management Software Engineering or equivalent experience

PMP or equivalent

Experience with Enterprise technology products

Software project management or software experience using agile

Ability to dive deep into specifics to analyze the issues and then pull back up to understand the broader strategic implications

Ability to tie together multiple perspectives to arrive at and drive to decisions and execution

Ability to navigate rapidly evolving cultural and technical environments

Ability to problem solve and facilitate team decision-making

Experience working with AIpowered or AIenabled software products.

Partner with engineering data and platform teams to deliver responsible AI-enabled features

Ensure AI features are transparent explainable and aligned with healthcare and organizational standards

$115 - $135000 a year

CAD: At PointClickCare base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $115000 - $135000 and 10% bonus and Full-time benefits.

Our salary ranges are determined by job and level.

The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range individual compensation is determined by job-related skills and knowledge relevant experience including professional and lived experience and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team: emailprotected

PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager