Client Services Specialist (Training Management Systems)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
- Provide firstlevel customer service and support via phone ticketing system and email.
- Deliver administrative support for learning management activities.
- Manage customer LMS sites including courseware updates user profiles and site configuration.
- Collaborate with the operator compliance manager to administer customer qualifications expirations records and documentation.
- Work closely with advanced support teams implementation resources and account managers to meet customer expectations.
- Partner with sales and accounts teams to standardize processes improve customer experience increase retention and support upselling and crossselling initiatives.
- Communicate effectively in written and spoken English with global customers.
- Demonstrate urgency and ownership when handling sensitive issues.
- Investigate customer queries by navigating user interfaces and validating application backend or technical issues.
- Provide clear explanations to customers regarding product functionality and outputs.
- Maintain strong teamwork interpersonal skills and a high level of customer satisfaction.
- Support additional tasks and special projects as needed including occasional weekend or afterhours work.
Minimum Qualifications
- Bachelors degree or equivalent vocational experience.
- Airline or MRO industry background preferably in training administration or scheduling.
- Experience with LMS systems or training management platforms at an administrative level.
- Professional fluency in written and spoken English.
- 24 years in Customer Support Technical Helpdesk or Client Relations.
- Strong customer service skills and professional telephone etiquette.
- Strong analytical and troubleshooting abilities.
- Effective timemanagement and prioritysetting skills.
- Ability to work under pressure and handle complexity or ambiguity.
- Experience with Salesforce or other service desk tools.
- Highly organized with the ability to multitask and support multiple areas.
Preferred Qualifications
- Experience in fastpaced dynamic technical support environments.
- Demonstrated ability to drive process improvements or support customerfacing workflow efficiency initiatives.
Benefits
- Competitive compensation and benefits package
- Opportunities for professional development
- Work in a dynamic innovative environment
- Be part of a global leader in aviation training
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About CAE
At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.
Position Type
RegularEqual Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.
Data Privacy
CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Required Experience:
IC
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
