Helpdesk Agent (IT) (JB5809)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Helpdesk Agent (IT) (JB5809)
Cape Town
R15 000 to R18 000 a month (Negotiable depending on experience)
Permanent
An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Townbased team. This entry-level role serves as the first point of contact for clients providing first-line technical support within an MSP environment. The position is well suited to an individual eager to build a solid foundation in IT support Microsoft 365 and structured troubleshooting while working closely with senior technical staff and SLA Account Managers. The role is office-based ticket-driven and focused on learning development and service excellence
Minimum Requirements:
Based in Cape Town or surrounding areas
Valid drivers licence
12 years experience in an IT support or helpdesk role
Basic understanding of Windows operating systems
Basic working knowledge of Microsoft 365 applications
Understanding of general IT troubleshooting concepts
Strong customer service and communication skills
Professional well-presented and confident when engaging with end users
Willingness to learn take guidance and follow established processes
Duties and Responsibilities:
Act as the first point of contact for incoming IT support requests
Monitor log categorise and prioritise helpdesk tickets
Provide first-line technical support including:
Password resets and account lockouts
Microsoft 365 user issues (Outlook Teams OneDrive sync)
Basic workstation troubleshooting
Printer peripheral and hardware support
Software installation and configuration
Assist with basic Microsoft 365 administrative tasks including:
User creation and licence assignment
MFA setup and resets
Basic mailbox and Teams troubleshooting
Escalate unresolved or higher-complexity issues to SLA Account Managers in line with internal processes
Communicate clearly and professionally with end users providing regular ticket updates
Maintain a friendly service-oriented approach in all client interactions
Follow troubleshooting guides internal documentation and escalation procedures
Build technical capability through hands-on exposure mentoring and internal training
Contribute to a collaborative process-driven helpdesk environment
Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement duties may adjust for client needs.
Fair process: Fair assessment only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.
Cape Town
R15 000 to R18 000 a month (Negotiable depending on experience)
Permanent
An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Townbased team. This entry-level role serves as the first point of contact for clients providing first-line technical support within an MSP environment. The position is well suited to an individual eager to build a solid foundation in IT support Microsoft 365 and structured troubleshooting while working closely with senior technical staff and SLA Account Managers. The role is office-based ticket-driven and focused on learning development and service excellence
Minimum Requirements:
Based in Cape Town or surrounding areas
Valid drivers licence
12 years experience in an IT support or helpdesk role
Basic understanding of Windows operating systems
Basic working knowledge of Microsoft 365 applications
Understanding of general IT troubleshooting concepts
Strong customer service and communication skills
Professional well-presented and confident when engaging with end users
Willingness to learn take guidance and follow established processes
Duties and Responsibilities:
Act as the first point of contact for incoming IT support requests
Monitor log categorise and prioritise helpdesk tickets
Provide first-line technical support including:
Password resets and account lockouts
Microsoft 365 user issues (Outlook Teams OneDrive sync)
Basic workstation troubleshooting
Printer peripheral and hardware support
Software installation and configuration
Assist with basic Microsoft 365 administrative tasks including:
User creation and licence assignment
MFA setup and resets
Basic mailbox and Teams troubleshooting
Escalate unresolved or higher-complexity issues to SLA Account Managers in line with internal processes
Communicate clearly and professionally with end users providing regular ticket updates
Maintain a friendly service-oriented approach in all client interactions
Follow troubleshooting guides internal documentation and escalation procedures
Build technical capability through hands-on exposure mentoring and internal training
Contribute to a collaborative process-driven helpdesk environment
Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement duties may adjust for client needs.
Fair process: Fair assessment only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.
Required Experience:
Unclear Seniority
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Best recruitment agency Johannesburg, top staffing placement and hiring. Kontak Recruitment Agencies South Africa near you for recruitment services and jobs.
