Senior Manager, Fulfillment Operations
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Job Location:
Coppell, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
Headquartered in Englewood Cliffs N.J. Samsung Electronics America Inc. (SEA) the U.S. Sales and Marketing subsidiary is a leader in mobile technologies consumer electronics home appliances enterprise solutions and networks systems. For more than four decades Samsung has driven innovation economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20000 people nationwide. By integrating our large portfolio of products services and AI technology were creating smarter sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co. Ltd.To learn more visit . For the latest news visit and Responsibilities
Job Summary
Samsung Electronics America is a proven leader in operational excellence within the electronics and consumer goods industry dedicated to delivering exceptional customer experiences through efficient processes and strategic initiatives. We are seeking a highly organized and detail-oriented Senior Manager to oversee the operational aspects of our direct-to-consumer (D2C) strategy ensuring seamless execution process optimization and customer satisfaction within our Mobile D2C operations. This role will focus on driving efficiency managing fulfillment processes and maintaining high-quality service delivery.
Key Responsibilities
- Operational Oversight: Directly manage day-to-day D2C operations including fulfillment inventory management returns processing and parcel shipping. Ensure seamless execution and alignment with broader business objectives.
- Fulfillment & Vendor Management: Manage the end-to-end fulfillment process ensuring timely and accurate order execution and delivery. Manage relationships with 3PL (third-party logistics) and parcel vendors to maintain cost-effective high-quality service delivery.
- Cost Optimization: Identify and implement cost-saving measures across D2C operations balancing efficiency with customer satisfaction.
- Process Improvement: Lead initiatives to enhance operational processes including streamlining fulfillment workflows improving inventory accuracy and optimizing returns management.
- Performance Monitoring: Track and analyze KPIs related to fulfillment inventory and returns to measure operational success. Provide actionable insights and recommendations for continuous improvement.
- Cross-Functional Collaboration: Work closely with global HQ supply chain product teams marketing IT finance and product development to ensure alignment and successful implementation of D2C strategies.
Skills and Qualifications
Minimum Qualifications
- Bachelors degree in Logistics Supply Chain Engineering Business Administration or a related field.
- 8 years of experience in e-commerce retail or a related industry with a focus on D2C operations.
- Strong understanding of WMS (Warehouse Management Systems) and ERP (Enterprise Resource Planning) systems as well as parcel shipping operations.
- Proven leadership skills with the ability to manage projects and collaborate effectively across teams.
- Excellent analytical and problem-solving skills with a focus on operational efficiency and continuous improvement.
- Experience managing budgets and optimizing costs while delivering high-quality results.
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Life @ Samsung - @ Samsung - full-time employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 6 months) Paid Time Off Student Loan Program (after 6 months) Wellness Incentives and many addition regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance.
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At Samsung we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities inspiring our talent to be their true selves. Together we are building a better tomorrow for our customers partners and communities.
* Samsung Electronics America Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status sexual orientation gender identity status as a protected veteran genetic information status as a qualified individual with a disability or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application you have a disability and require a reasonable accommodation in order to participate in the application process please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Required Experience:
Senior Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
