UX Writer Senior Associate (all genders)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you eager to work at a dynamic digital bank creating seamless customer experiences Join JPMorgan Chase & Berlin as a UX Writer to shape the Chase Germany app and customer communications.
Were seeking a proactive communicator and UX thinker familiar with German banking to craft empowering content. You will be a partof our Design and Customer Experience team reporting to the VP UX writer onsite in Berlin.
Job responsibilities
Craft effective meaningful copy to shape customer journeys focusing on tone accessibility and meaning for different audiences
Present and communicate work and recommendations to partners content and design leadership and stakeholders across the business
Work with other UX writers by giving and receiving feedback and sharing best practices to help elevate our work and maintain consistency across experiences
Work closely with designers product managers researchers localisation specialists and engineers to shape end-to-end customer experiences
Understand consider and balance business goals and requirements regulatory requirements and tech constraints with good customer outcomes
Manage multiple projects and deadlines
Learn understand and work with content team processes
Contribute to writing guidelines to maintain consistency
Collaborate with and manage multiple stakeholders more widely across the business including marketing legal compliance privacy risk and customer servicing teams
Join UX research sessions and use learnings to inform our content experience
Required qualifications capabilities and skills
Youre fluent in English and skilled writer
You have experience crafting UX product copy and you know when to be consistent and when to deviate (for a better experience) in an app flow buttons help messages and push notifications
You have a portfolio with examples of UX writing projects youve worked on
Youre highly curious value user research and using insights to adapt and improve work
Youre comfortable working with localisation teams to maintain meaning and a unified voice across different languages
Youre comfortable learning about new unfamiliar topics and asking the right questions to build your understanding
Youre comfortable working onsite at our Berlin office 5 days a week
Preferred qualificationscapabilitiesand skills
You have a Bachelors degree in Communications English Journalism Creative Writing Human Centred Design or something similar
You have experience with Jira and Confluence (or similar software)
You have experience in banking FinTechorfinancial services
You have some German language skills and can contribute to discussions about German language choices
#ICBCareer
Required Experience:
Senior IC
Key Skills
- Content Management Systems
- Enterprise Software
- HR Sourcing
- Information Architecture
- Technical Writing
- User Research
- Adobe Captivate
- Copywriting
- Figma
- Content Strategy
- Taxonomy
- Writing Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
