Lead Quality Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
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Job Responsibilities:
Owns program-level quality strategy execution for high-volume initiatives. Aligns team performance with organizational goals; ensures process optimization and delivery excellence within budgets and timelines. Partners with the Operations Manager.Key Responsibilities
Set program quality goals roadmap and operating rhythms (cadence audit plan reviews).
Manage a team of Analysts and Coordinators; hire coach and run performance cycles.
Co-own client governance with Ops; align on scope priorities and changes.
Standardize SOPs/rubrics; oversee training/certification paths and knowledge base.
Define core dashboards/metrics; drive actions for speed quality and cost.
Champion compliance privacy and security; ensure audit readiness.
Coordinate with Vendor Management on SLAs capacity and improvement plans.
Sponsor automation pilots and scale proven solutions with Ops Tech/Product.
Own risk management at program level; ensure documented CAPA with follow-through.
Build succession pipelines and skills matrices for the team.
Additional Job Details:
Education
Bachelors degree or equivalent experience in Business Operations Quality or Data/Engineering.
Experience
35 years in quality/ops; 35 years managing teams or multi-workstreams.
Skills
Program planning and portfolio governance.
People leadership (goals coaching delegation feedback).
Senior client communication and negotiation.
Strong spreadsheets/BI; SQL/ETL familiarity is a plus.
Quality systems (SOPs QA gates acceptance criteria) and compliance expertise.
Scope & Autonomy
Manages a single program/team end-to-end; sets standards and rhythms.
Makes day-to-day and tactical strategic decisions; escalates only high-impact items.
Partners with Operations Manager on client outcomes and team performance.
Required Experience:
Manager
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, interpretation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ glob ... View more
