Flight Centre Assistant Location Manager & Network Support Newmarket, ON

Assistant Location Manager & Network Support

At Flight Centre Travel Group (FCTG) our journey began in 1973 with a single double-decker bus. Today weve grown into a global travel powerhouse headquartered in Brisbane Australia with a dynamic presence in 23 countries. As one of the worlds largest travel retailers and corporate travel managers were not just experts we are a passionate family of adventurers. We live and breathe travel united by a mission to create unforgettable experiences and open up the world for those that want to see.

Were seeking a dedicated and enthusiastic Assistant Location Manager (ALMNS) to partner with our Location Manager in taking ourNewmarketlocation to new heights. If youre passionate about leadership and excited by the opportunity to inspire and guide a dynamic team come join us and make your mark on our journey!

About the Role:

As the Assistant Location Manager & Network Support (ALMNS) youll play a crucial role in supporting our Location Manager to elevate our Newmarketlocation. You will oversee a diverse team of travel consultants driving network growth by managing business leads expanding our portfolio and ensuring exceptional service to our customers. Reporting directly to the Location Manager youll ensure adherence to best practices and company policies while helping to build a dynamic high-performing team.

Key Responsibilities:

• Drive daily motivation across the network to achieve sales targets including monthly reviews of individual progress. Provide ongoing coaching and development to enhance consultant productivity and ensure leads are directed to the appropriate expertsmatching the right inquiry with the right expert.
• Regularly review Customer Satisfaction Score (CSAT) coach consultants on sales behaviors (including call listening and chat reviews) and communicate customer experience expectations effectively across the network.
• Lead efforts to boost preferred product sales within the network. Encourage consultants to engage in ongoing product training and collaborate with preferred partners for community and customer events.
• Oversee adherence to One Best Way (OBW) systems and processes. Ensure the network follows proper financial procedures including PCI compliance financial standards reconciliations and banking practices.
• Create and host events that engage the local community preferred suppliers and consultants. Promote Google reviews and scores and serve as a brand champion.

Experience & Qualifications:

• Previous FCTG leadership experience is an asset
• Proven track record of developing a client base achieving results and developing people
• Consistently achieves high individual sales results while maintaining an extensive customer base
• Strong customer service focus ensuring that customers are the number one priority and the customer experience is exceptional
• Exceptional communication skills both oral and written
• Ability to embrace Flight Centre systems and process changes
• Proven history of preferred product strategy. Ie. Captains Package insurance

Work Perks! - Whats in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking expertise and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity Equity & Inclusion:Commitment to diversity equity and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity Gender Equity LGBTQ2IA Accessibility Environmental Justice) DEI education initiatives and equitable practices including regular equity assessments and inclusive recruitment protocols.
• A career not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Committed to making a difference through our Corporate Social Responsibility program which supports nominated charities via volunteering and fundraising our Office Environmental Program LEED Gold-certified office spaces and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness ProgramsandEmployee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care dental and vision gender affirming care fertility care
• Insurance including life AD&D critical illness long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Ready to Make a Difference

If youre a driven leader with a passion for travel and a knack for managing dynamic teams we want to hear from you! Apply now and take the next step in your exciting career with FCTG.

Location Newmarket Canada

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Have questions about this opportunity Reach out to our recruitment team at

For this position we anticipate offering an annual salary of $53000plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors including experience geographic location and job requirements. On target earnings average range between $53000 - $88000. The annual salary range listed represents the total compensation package excluding benefits.

Our number one philosophy Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as advise us about accommodation needs at any point by contacting our Recruitment Team at

Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients ()
CHHR: 5-Star DE&I Employer ()
Seramount FCTG Mexico: Member of the Global Inclusion Index (202325)
Newsweek: Americas Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program ()
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)