Loan Servicing Representative

Merchants Bank Winona has an opening for a full-time Loan Servicing position involves data input and maintaining all types of loans (Commercial Real Estate and Consumer) in the database. Also works with loan payments taxes insurance and escrow functions. This position involves working with external and internal customers via telephone providing accurate and appropriate information and timely follow-through.A high level of accuracy with data entry and ability to problem solve required. Must be able to multi-task and prioritize work as a team be organized and able to research. Excellent customer service skills full-time position will generally be 32 hours/week. Hours will vary Monday-Friday between 8:00am 5: Bank offers competitive wages and benefits for our full-time employees including health dental life disability and vision insurance; flexible spending accounts 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance on Apply Now or apply in personat Merchants Bank Winona (102 E 3rdStreet). Questions can be emailed to Bank is an Equal Opportunity Employer of women minorities protected veterans and individuals with Summary: Under limited supervision performs a variety of Loan Servicing functions in connection with Commercial Real Estate and Consumer loans by following established policies and procedures set forth for the Department. Is responsible for data input and inquiries relative to all lending functions of the Bank. Responsible for timely and accurate transaction processing and reporting of loan information as well as extensive customer service via phone email and occasionally in Duties: Employees with this job description are cross trained in all areas. While individuals may focus on specific shared daily duties they must possess the ability over time to perform all the duties listed dependable attendance and punctuality are essential functions of the with financial requirements and regulations is will be expected to contribute to a positive working environment through words and will be expected to work as a TEAM in addition to completing individual will be expected to greet internal and external customers in a friendly and outgoing will be expected to take responsibility to insure that internal and external customers receive outstanding may be asked to perform other duties as required by business will be expected to complete compliance and product knowledge assignments :Responds to internal and external customer phone or written loan inquiries in a courteous prompt (immediately or within 4 hours) and accurate manner by phone as well as through written correspondenceDistributes a wide variety of reports both within and outside the department; Possesses knowledge and understanding of reports which remain within the department; Maintains proper retention of reports within departmentResearches identified customer and computer system problems utilizing problem solving skills to hypothesize causes; Communication including recommendations with Manager/Assistant Manager for correction and prevention of continued problemsAnnually reviews and prepares interest paid statementsSuccessfully completes help desk responsibilities in a timely and accurate manner. This includes all incoming servicing email workflow items for late fee waivers loan payments and advances troubleshooting issues as well as being the first individual to pick up the telephone by the second other duties as requested by manager/assistant manager within the : Payment/General Servicing:Input of all real-time loan payments and loan advances for all MFGI locationsLoan maintenance as required for all MFGI locations including but not limited to coupon books payment schedule modifications auto deducts ACH FTM payment and/or interest rate changes risk rating changes collateral changes officer number changes or FTM setup and account review to ensure transactions are accurate & timelyReviews and processes daily weekly and monthly loan reportsCompletes consumer loan input including Overdraft & Home Equity Lines of Credit for all locationsCompletes commercial new loan renewal change in terms loan input for all locationsInput purchased and sold commercial loan participations on Signature systemReviews commercial participation reports and transacts/dialogs with participating banksComplete setup of new dealers in floorplan software and manage daily disbursementsCompletes retail and correspondent mortgage boarding for all locationsInput sold participations for Secondary Market mortgage portfolio (sold to Fannie Mae/Freddie Mac)Place loans in non-accrual and charge-off on Signature system and prepare accounting histories and payoff statements when requestedServicemembers Civil Relief Act (SCRA) processing and trackingManages credit bureau reporting monitoring of error reports and resolution of disputes as required by Fair Credit Reporting Act (FCRA)Completes monthly Federal Housing Association (FHA) Veterans Administration (VA) Rural Economic Development and Agriculture Best Management Practices Loan Program (AgBMP) reporting Emphasis: Secondary Market Servicing:Performs all servicing functions for secondary market investors (Freddie Mac & Fannie Mae) loans i.e. reporting payoffs and daily transaction activity remittance of cash participation input property loss claims management escrow processing cancellation or private mortgage insurance Freddie Mac and Fannie Mae WEB applications for communication and transfer of dataProcessing in Signature system of all mortgage modification and deferral loansReports & reconciles investor accounts monthly per secondary market guidelines and as required by external auditorsEmphasis: Escrow Servicing:Ongoing monitoring maintenance and disbursement of all escrow accounts for payment of homeowners insurance flood insurance private mortgage insurance FHA mortgage insurance USDA guaranty fees and property taxesManage property loss claims for all mortgage loans as required by Secondary Market guidelinesProvides annual PMI disclosures to all upfront and monthly private mortgage insurance to written requests for cancellation of PMI as required by Regulation and Secondary Market guidelines and completes automatic PMI terminations based on original value when loan is at 78% LTVAnnually inquires with each State/County on status of taxes paid for all non-escrow customers with appropriate notification per established proceduresOngoing follow-up with insurance agents to obtain initial insurance policies for credit file as required by secondary market and errors & omissions policyVerification of adequate coverage and importing of all insurance policies to electronic storageProvide annual escrow statements including statements for modified loans that require a longer timeframe for the spread of any shortage and/or deficienciesWorking Conditions: Inside working environment very low noise Demands: Work is performed primarily sitting at a desk. Requires a high degree of finger dexterity very good finger-eye Demands: Requires above-average aptitude in the area of math/number skills and evaluation/reasoning skills. Above-average skill in problem analysis and problem solving. Ability to speak with clarity and articulate thoughts and ideas well. Must be able to remain calm under pressure and relate to all types of Requirements: Independent thought good organization self-motivation to complete tasks and remain on schedule with minimal supervision. Personal computer skills good typing skills effective telephone and written communication skills. Amiable personality; team : Responsible to the Loan Operations Manager for clarification of position responsibilities and authority and for proper interpretation. Position will have extensive phone and written interaction with customers and staff. Extensive person-to-person interaction with staff. Must have ability to work in a team environment. Personal manner to enhance the overall professional image of the Bank.