Developer

Tuknik Government Services a Koniag Government Services company is seeking a Developer to support TGS and our government customer in Baltimore MD. This position requires the candidate to be able to obtain a Public offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and employees are considered mission critical and are expected to report even during inclement weather Developer is responsible for designing developing and maintaining software applications that support the Divisions Management Information Services with a primary focus on ServiceNow and Java programming. This role provides expert technical support for the Key Performance Indicators (KPI)/Scorecard application automates workflows integrates new functionalities and leverages quantitative metrics to enhance help desk operations. The developer collaborates closely with help desk management to identify process improvements ensure system reliability and optimize user Responsibilities:Design develop and implement ServiceNow solutions to meet operational technical support and ongoing maintenance for the KPI/Scorecard workflows and integrate new features to improve help desk service help desk performance using quantitative metrics and generate actionable and manage scorecard metrics (e.g. call volume ticket resolution customer satisfaction).Collaborate with management to identify and implement process system reliability and optimize user experience through advanced metrics data-driven decision-making with timely and accurate performance and maintain the organizational Workforce ManagementWork in a Call Center environment providing detailed reports utilizing Qualifications:Proficiency in C# Framework Java Python JavaScript and other languages used for API development and experience in developing consuming and integrating APIs (REST SOAP GraphQL) including making API calls and managing data with data formats such as JSON XML and database skills including writing and optimizing queries (SQL/NoSQL) data modeling schema management and performance of Information Technology Infrastructure Library (ITIL) framework and experience with ServiceNow Configuration Management Database (CMDB) data have Three to Five years of Hands-on experience with the following: C# JavaScript CSS HTML jQuery with SQL PostgreSQL and Oracle database. .NET technologiesSoft Skills:Effective communication and collaboration with technical teams stakeholders and attention to detail in handling data and API and adaptability in problem-solving and ensuring continuity of to continuous improvement and operational Qualifications:ServiceNow Certified Application Developer or equivalent in C# Framework3 years of hands-on ServiceNow development and Java programming in enterprise with KPI/Scorecard design workflow automation and performance to translate business requirements into technical solutions and present findings to track record of delivering results in a fast-paced dynamic Requirement:Ability to obtain a Public TrustOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352