Onsite Deskside Technician

Tarragona - Spain

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Were hiring!Join our team as anExperienced IT Support Technician (2nd Line / Desk Side Support) based at our clients site.

Were looking for a proactive hands-on professional with solidnetworking and infrastructure support skills who can provide top-notchcustomer service resolve tickets efficiently and deliversmart hands support for on-site and remote issues.

Key areas of responsibility

Respond to IT related Requests and Incident calls in Service Now
Correctly create Tech Hub visit tickets track incidents and IMAC tickets in a timely and accurately manner in Service Now
PC (Desktops/Laptops) - Hardware and Software Troubleshooting
Portable devices - IPhone IPad Windows Tablet.
Diagnose printer hardware and software and other peripheral device failures and implement solutions
Ability to resolve Microsoft operating system issues and errors (from Windows XP up to Windows 10/11)
Good knowledge of Networking essentials and troubleshooting skills
Good knowledge of Microsoft Office applications (up to Office 365)
Basic knowledge of Microsoft Active Directory Users and Computer management
Provide installation and upgrade services of supported hardware and software
Some hardware support experience required e.g. installing memory/disk drives
Supporting the call center with on the fly information relating to open cases
Ability to train understand and comply with customer safety standards and requirements.

Personal Qualities

Candidates need to be highly flexible as some cover at alternative sites may be required on an as needed basis (driving license and access to vehicle is essential)
Candidates need to be adaptable efficient and able to work independently
Ability to communicate technical information to non-technical audiences
Strong sense of customer service
Excellent problem solving and troubleshooting skills
Good organizational skills
Ability to work pro-actively to resolve potential problems
Ability to follow verbal and written instructions and also investigate resolutions
Excellent verbal and written communication skills
Ability to multitask
Team focused
Punctual both to work daily and to scheduled customer appointments

Ideal qualifications

Although not required the below would prove useful to the right candidate

CompTIA A
CompTIA Network

Whats next:

Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate team-oriented workplace. If you are a customer-centric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on and join us onLinkedIn FacebookandInstagramwhere we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.

If you suspect youve been targeted please contact us immediately at for verification.

Key Points to Remember:

* Legitimate job offers only follow interviews conducted with our hiring managers or clients.

* We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

#LI-ONSITE

Required Experience:

Job DescriptionWere hiring!Join our team as anExperienced IT Support Technician (2nd Line / Desk Side Support) based at our clients site.Were looking for a proactive hands-on professional with solidnetworking and infrastructure support skills who can provide top-notchcustomer service resolve tickets...