Director of IT

Director of ITBasecamp Resort Canmore or CalgaryAbout Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore Banff Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from Nordic Spa and Hotel aims to raise the bar in wellness hospitality blending authentic tradition with fresh evolving experiences. Everwild is redefining mountain hospitality. Why Work for Us Quarterly profit share program! Be part of the fastest growing hospitality brand in health benefits plan (Dental Vision Paramedical and more)Generous staff discounts at all our propertiesFamily and friends discount at Basecamp propertiesCompany paid staff offer competitive wages based on is room for advancement in our growing have a friendly believe in working hard and having fun!Position Overview We are looking for an experienced Director if IT to lead our enterprise-wide technology strategy across hotels spas F&B outlets and corporate operations. This senior leadership role will shape the roadmap for all systemsincluding PMS POS spa platforms automation cybersecurity new builds and company-wide digital : $115000 to $125000Full-time/PermanentShifts: 8-hour/ day 40 work weekLocation: Canmore or Calgary corporate officesKey Responsibilities TECHNOLOGY LEADERSHIPDevelop and execute a multi-year technology roadmap aligned with Basecamps hospitality and wellness growth with internal leaders and clients to find technology solutions to operating challenges and business company-wide technology policies standards SOPs and training corporate and property-level technology stacks to ensure reliability scalability and strategic leadership and direction to internal IT resources and external a leadership role in special projects as required by senior management. (could put in AI Automation and Innovation section)Oversee hiring of internal IT resources and training of property level application support INTEGRATION & ENTREPRISE ARCHITECTUREOversee integration of PMS spa systems POS CRM marketing automation and finance/ERP tools including payment systems and revenue management selection and implementation of the following including interfaces to other systems:Time clock/payroll systems guest room door locking systems access control systems CCTV/security systems and audio-visual systems (e.g. restaurant background music).Guest service delivery and local staff communications systems with interfaces to systems for preventive maintenance tracking repair management and inventory systems (telephone switches cell phones radios if required).Call centre applications and OTA and maintain a unified guest profile architecture including a guest mobile app to support cross-sell opportunities and data seamless system communication across departments to enable efficient workflows and data DATA PROTECTION & COMPLIANCEDevelop and enforce cybersecurity frameworks including firewall standards access controls and incident response corporate and property-level data security backup systems and disaster recovery confidentiality compliance and reliability of all corporate client and customer data proprietary systems and intellectual PCI compliance for all payment systems including mobile and RFID regular security audits penetration tests and risk INFRASTRUCTURE & GOVERNANCELead the design and oversight of corporate IT infrastructure including networks servers cloud environments and identity SharePoint migrations and the development of corporate collaboration lifecycle management standards for software devices and user access enterprise licensing and contract the annual IT operational and capital budgets schedules and expenditures; analyze variances and initiate corrective action as all IT projects are budgeted costs forecast and systems implemented within agreed AUTOMATION & INNOVATIONIdentify and implement AI-driven opportunities for workflow optimization across departments (operations spa revenue marketing HR finance).Evaluate and deploy predictive analytics tools for maintenance guest behaviour forecasting and demand pilots and scale deployments of new technologies that enhance productivity and guest BUILDS RENOVATIONS & LARGE-SCALE PROJECTSDevelop technology specifications infrastructure requirements and design criteria for all new properties and technology RFPs vendor selection tender documents vendor implementations in compliance with contracted scope and compliance with project with Construction/Development Operations Spa and Facilities to align technology with operational PARTNER & MSP MANAGEMENTManage contracts SLAs and performance of software vendors MSPs and infrastructure pricing service levels and long-term platform vendor performance supports property operations and corporate strategic 810 years of progressive IT leadership experience in hospitality real estate or multi-site experience with PMS POS CRM spa systems and enterprise-level with implementing the following specific systems is highly preferred: Mews Trybe Revinate Canary Silverware Ideas current working knowledge of systems architecture system design hardware payment gateways transactional website development database development information management help desk security design PCI compliance networks and working knowledge of relevant industries and technologies including integrated hospitality solutions guest room door locking systems access control and CCTV systems background music systems call centres telecom/cellular/mobile data credit card payment processing and multilingual multi-currency transactional websites and knowledge of cybersecurity in cloud systems networking data governance and identity working with APIs automation platforms (Zapier Make) and AI-driven leadership vendor management and cross-functional communication degree in Information Technology Computer Science Engineering or a related field; MBA an organizational multi-tasking influencing and prioritizing to work under pressure often with overlapping priorities and travel is Resorts is an equal opportunity employer dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment or need assistance with completing the application process please contact Beth at to discuss your needs confidentially.