Group Reservations Coordinator

Join the team at The Hotel Hershey a luxury resort best known for its refined elegance signature services and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms including 19 Villas with 98 luxury sleeping rooms as well as 25000 square feet of meeting and function space. The 1930s hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for providing support to the Group Reservations Managers Resorts Sales Managers Convention Services Managers and the Reservations staff with all aspects of the Group Reservations process. This position will assist meeting planners with the reservation process for their event/conference and assist with managing their room block.

As a Full-Time Team Member you will enjoy sweet perks like FREE admission to Hersheypark discounts and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid but also includes Medical Dental and Vision coverage beginning the first day of the next month after you begin working 401K Contribution paid time off and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Assist meeting planners with the reservation process for select groups/events at The Hotel Hershey Hershey Lodge or Hershey Inn & Suites including managing the allocated room block to an agreed upon contract through blocking of rooms complimentary rooms and special requests.*

• Set up new group bookings in the online reservations system and property management system. Monitor interface and make the necessary adjustments to reservations and/or group room blocks.*

• Assist Group Reservations Managers including but not limited to processing reduction letters providing additional communication to group contacts inputting rooming lists and setting up special billing as needed.*

• Establish and maintain relationships with Resort Sales staff Convention Services Managers and group contacts.*

• Perform additional duties as assigned

Qualifications:

• Minimum of 2 years of related experience.

• Industry Experience - Hospitality/Tourism

• Must have a valid Drivers License

• Completion of high school or GED

Knowledge Skills and Abilities:

• Skilled in the use of Microsoft Office applications including Excel and Word.

• Skilled in the use of Google Suite including Sheets Docs and Forms.

• Proficient working with details on a daily basis for prolonged periods of time.

• Must be proficient in working with Hotel property management or reservations systems.

Job Demands:

While performing the duties of this job the employee is required to:

• Finger Dexterity Frequent (34-66%)

• Sitting Constant (>67%)

• This job requires the visual ability to perform detailed work at close distances (computer screens accounting ledgers using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.