Tier 3 Help Desk Support Engineer
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Koniag IT Systems LLC a Koniag Government Services company is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in Washington DC. This is a hybrid opportunity onsite in downtown Washington DC a minimum of three (3) days per week or alternate schedule totaling 80 hours/2 offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and are looking for a highly qualified experienced and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a potential future business opportunity located in Washington ideal Tier 3 System Administrator will:Serve as an Escalation point for Tier II help desk. Maintain the current print server and manage configuration changes as required due to printer refreshes or other changesRemotely push monthly system patches and security vulnerability updates to workstations using the Government- provided tools (currently Microsoft System Center Configuration Manager-SCCM) and Microsoft Windows SUS ServicesProvide intermediate level of troubleshooting for all Microsoft Office Products Active Directory/Exchange and patch management supportMaintain and update on a monthly basis the current approved images for all approved workstation configurations across the agency enterpriseProvide Tier III technical support to the PC technicians including troubleshooting repairing installing and configuring printers scanners cameras and all hardware related to workstations when to work onsite in downtown Washington DC a minimum of three (3) days per for on call or special eventsTravel between client sites as neededRequired Qualifications Experience Skills & Abilities:US Citizenship is required and pass Criminal Background CheckMust possess an industry specific certification such as CompTIA A certification Microsoft Certified Solutions Expert (MCSE) or equivalent within 45 days of startA minimum of 4 years of experience administering Windows 10/Windows 11A minimum of 4 years of experience (Intermediate level or above proficiency) with SCCM to manage servers and deploy patchesA minimum of 4 years of experience developing testing and deploying workstation images for government/private agenciesAbility to troubleshoot as required print servers patch management or other Tier III efforts leading problem-solving efforts with agency personnel other technical personnel and/or organizationsApplying OS and other workstation patches and upgrades on a regular basis using administrative tools and utilities including SCCMExperience in maintaining and managing service accounts as required. Installing modifying and maintains systems and utility software on server computer systemsMust have expert level experience working with Microsoft Windows (Windows 10 and Windows 11) and Microsoft Office 365 (M365) Email Teams. and OneDrive and general Exchange/Outlook supportMust have expert level experience in creating and updating PowerShell scripts/programsExpert level experience in configuring and managing enterprise print systems and serversAbility to provide clients with security vulnerability remediation recommendations and guidance up to and including remediation tracking and reporting. This may include working directly with other IT resources and teams responsible for remediationExperience in working with contractors and technical teams to ensure the development testing and on-schedule turn-up of the customized image processesExperience with providing vulnerability remediation support on any potential security findings for workstations across an enterpriseExperience in conducting ad-hoc vulnerability scans and remediation for clients within a fast-paced environmentOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
