Scrum Master

Job Overview

The Scrum Master is responsible for maintaining and validating project scope schedules and delivery plans for moderately complex projects and programs. This role ensures adherence to IQVIA delivery standards operational norms compliance requirements and established success metrics. The Scrum Master partners closely with Product Owners stakeholders and crossfunctional teams to drive predictable highquality delivery using Agile practices within a regulated environment.

Essential Functions

• Maintains and validates the project scope plans and schedules for moderately complex projects and programs; ensures alignment with IQVIA delivery standards operational norms and compliance requirements.
• Facilitates Sprint Planning Backlog Refinement Sprint Reviews Retrospectives and Daily StandUps for assigned teams and projects.
• Supports Product Owners in shortterm and longterm release planning while maintaining a healthy and prioritized Product Backlog.
• Ensures clarity understanding and enforcement of the Definition of Done.
• Monitors identified risks to program or project success and communicates impacts to relevant stakeholders.
• Manages project delivery processes scope and costs for noncomplex projects under broad supervision; drives completion of assigned workstreams or programs.
• Manages stakeholder relationships and executes a structured communication plan.
• Supports organizational change by identifying project impacts building awareness and promoting adoption of new processes or solutions.
• Evaluates project outcomes against established success metrics; recommends improvements to processes tools or resources to enhance productivity and delivery quality.
• Shields the Scrum Team from distractions bottlenecks and external interference to maintain strong delivery focus.
• Delivers accurate and timely reporting including team performance metrics progress status risks and dependencies.
• Operates effectively within a regulated environment (e.g. healthcare life sciences pharma datasensitive domains) ensuring compliance with applicable standards documentation requirements and audit readiness.

Qualifications

• Bachelors Degree in Computer Science Information Technology Business or a related field; or an equivalent combination of education skills and experience.
• Agile certification preferred (e.g. SAFe Scaled Agile CSM PSM or equivalent).
• Experience working with Agile teams tools and frameworks in a scaled enterprise environment preferred.
• Prior experience working in a regulated environment (e.g. healthcare pharma finance insurance life sciences or similarly compliancedriven sectors) strongly preferred.
• Strong communication facilitation and stakeholder management skills.
• Ability to manage multiple priorities drive alignment and ensure team accountability.
• Demonstrated ability to navigate compliance requirements documentation standards and controlled delivery environments.