Training Specialist

Training Specialist job in Tacoma Washington.

• Veterans and Military Spouses Encouraged to Apply
• Civilian position supporting the military community

Benefits/Compensation:

• Paid Time Off - 10 8-hour days
• Paid Holidays - 11 days
• $19-22 per hour
• Health and Welfare benefit of $5.09
• Company-funded match and safe harbor 401(k)
• Medical Dental and vision plans available
• Life insurance and accidental death plans available
• Short-term and long-term disability plans available
• TRICARE Supplemental available
• Supplemental Benefit plans available
• Referral bonuses
• Employee Assistance Program
• Pet Insurance Plans available
• Will Preparation Services available

Training Specialist Job Overview:

• Support all phases of new hire training including classroom instruction training lab activities POD support and job-shadow programs.
• Coordinate and support the Training Specialist (TS) Program including scheduling guidance performance tracking and communication with leadership.
• Prepare training materials binders nametags and equipment for incoming classes.
• Execute WFM responsibilities including segment entry for training coaching attendance adjustments and meeting documentation.
• Track trainee attendance tardies absences and early departures.
• Conduct coaching sessions review scheduling infractions deliver performance feedback and complete recap emails.
• Assign chairsides CLK3 reviews QA coaching tasks and training support tasks daily.
• Maintain training lab cleanliness functionality and supply readiness.
• Assist with thin client inventory shipping/receiving supply orders and office projects.
• Provide floor support to PAS and POD queues as needed to maintain operational readiness.
• Maintain the Training Error Database to include entering calling and closing errors.

Duties:

• Update and distribute monthly training agenda tabs.
• Track attendance and update WFM segments for trainees.
• Review QA feedback infractions and coaching opportunities.
• Conduct coaching sessions and provide written recap communication.
• Prepare new hire profiles training binders badges and equipment.
• Maintain training documents name tags and onboarding materials.
• Notify supervisors of supply or equipment needs.
• Update training session records milestones and notes.
• Provide floor support and assist with shipping receiving and inventory tasks.

Training Specialist Job Qualifications:

• High school diploma or General Educational Development (GED) equivalency
• Proven ability to establish mission-focused teams address personnel matters in a timely and professional manner and foster a positive work environment.
• Knowledge of medical terminology and experience in clinical healthcare operations or related healthcare environments required.
• Strong critical thinking analytical and organizational skills with attention to detail.
• Ability to communicate clearly and professionally both verbally and in writing with coworkers clinics and leadership.
• Ability to effectively use and navigate computer systems relevant to job duties.
• Proficiency in Microsoft 365 and other standard office software applications.
• Ability to obtain and maintain the clearance required for issuance of a Common Access Card (CAC) in accordance with applicable regulations.
• Strong interpersonal and customer service skills including professional telephone etiquette.
• Demonstrated ability to accept apply and respond constructively to feedback.
• Leadership experience in a fast-paced high-volume call center or similar operational environment.
• Familiarity with military healthcare systems TRICARE processes and DHA appointing standards.
• Experience in healthcare administrative functions.
• Experience working in a call center or customer service environment.
• Experience with healthcare systems including MHS GENESIS (highly desirable).

Come join our team of healthcare professionals!

EPIC GOVERNMENT employs healthcare professionals at government medical facilities providing care to military service members retirees and their families. Since 2004 Epic Government has built mutually beneficial sustainable partnerships with healthcare professionals and our clients nationwide.

Epic Government is an award winning organization built with committed professionals with a unified vision of helping others. We are honored to be named one of the Baltimore Suns Top Workplaces!

Epic Government dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse

#OFCCP

Required Experience:

IC