Business Manager III Multimedia Content Developer JPMorgan Wealth Management Jersey City, NJ

Are you passionate about creating engaging multimedia content that drives learning and performance Join J.P. Morgan Wealth Management as a Multi-Media Content Developer and make a real impact! In this role youll collaborate with cross-functional teams to design innovative training materials support front-office partners and help shape the future of learning at one of the worlds leading financial institutions. This is your opportunity to leverage your creativity technical skills and instructional design expertise to empower employees and enhance client experiences. If you thrive in a dynamic environment and love bringing ideas to life we want you on our team!

As a Multi-Media Content Developer within J.P. Morgan Wealth Management you will play a critical role in transforming training needs into engaging multimedia learning experiences. Youll work closely with Field Support front-office partners and key stakeholders to identify content needs ensure compliance with legal and regulatory standards and deliver timely communications. Your work will directly support the adoption of new technology platforms and enhance the learning experience for employees across the organization. This role offers the opportunity to collaborate with diverse teams exercise creativity and contribute to a culture of continuous learning and development.

Job Responsibilities:

• Work closely with Field Support front-office partners and key stakeholders to identify training content needs and ensure alignment with business objectives.
• Collaborate with legal risk and compliance teams to ensure all training materials align with policies and procedures.
• Partner with technology and product owners to deliver timely communications and support platform adoption.
• Serve as a day-to-day training resource for the front office on J.P. Advisors procedures systems and best practices.
• Engage the front office on new technology platforms and work with the Field Support team to manage and troubleshoot pain points.
• Create engaging content and design curriculum including exercises and activities that enhance the learning process.
• Develop training materials and media including audio video simulations and eLearning modules.
• Establish criteria to assess learner performance and measure training effectiveness.
• Collaborate with key stakeholders on training content development including analysis of source documents and data sets.
• Plan and deliver virtual instructor-led programs and eLearning initiatives.
• Maintain an online repository of training collateral including guides one-pagers FAQs and videos.

Requiredqualifications capabilities and skills:

• Bachelors degree or equivalent experiencerequired
• Excellent oral and written communication skills are a must
• Adaptable flexible and willing to work in dynamic work environment
• Website/HTML knowledge required highly proficient in PowerPoint Word and Excel
• Demonstrate use of analytical skills in a training organization ability to work with staff at all levels of the organization and proven ability to work independently and completely handle multiple responsibilities with high degree of accuracy in a fast-paced high-pressure environment
• Ability to take the lead in unstructured situations and ensure an optimal experience and ability to get up to speed quickly with new or unfamiliar subject matter
• Maintain a sense of urgency and ability to prioritize and multi-task; Ability to use multiple learning methods and link appropriate methods with subject matter

Preferred qualifications capabilities and skills:

• Instructional design experience in a training organization
• Ability to travel domestically if needed
• Proficient in Adobe Suite (Premiere After Effects Audition Media Encoder Photoshop Illustrator and InDesign)
• Proficient in Camtasia Captivate and/or Storyline
• Knowledge of Vyond software
• Self-starter with the ability to successfully operate with limited guidance
• Ability to use multiple learning methods and link appropriate methods with subject matter