Site Reliability Engineer (AIML Expertise) BTP

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

SAP is seeking aSite Reliability Engineer (SRE)withAI/ML operational expertisebasic DevOps skills and strong proficiency inRed Hat LinuxandShell/Bash scripting. This role focuses onreliability engineering observability automation and operational excellencefor SAP-centric platforms and AI-driven services. Experience withSAP Integration SuiteSAP API Management orGoogle Apigee is essential.

What youll build:

• Reliability Engineering
  • Define and implementSLIs SLOs SLAs for SAP applications.
  • Apply error budgets and reliability principles to guide release decisions.
  • Conduct capacity planningperformance tuning andchaos engineeringfor resilience.

• Observability & Incident Management
  • Buildend-to-end observability: metrics logs traces and distributed monitoring.
  • Implement Dynatrace for application and infrastructure monitoring.
  • Automate alertingrunbooks andincident response workflows.
  • Drive postmortems root cause analysis and continuous improvement.

• AI/ML Operations
  • Operationalize ML models:deployment monitoring drift detection rollback strategies.
  • Ensure model reliability fairness and compliance in production environments.
  • Automate model retraining pipelinesand integrate with SAP BTP AI services.

• API Management & Integration
  • Manage and secure APIs usingSAP Integration SuiteSAP API Management orGoogle Apigee.
  • Implement API governance traffic management and monitoring for reliability.
  • Collaborate with development teams to ensure API-first architectureandintegration best practices.

• Basic DevOps
  • SupportCI/CD pipelines for SAP and non-SAP workloads.
  • Implement Infrastructure as Code (IaC) for environment provisioning.
  • Assist in containerizationandKubernetes operations.

• Security & Compliance
  • Embedsecurity controls into operational workflows (secrets management vulnerability scanning).
  • Ensure compliance with data privacyauditability andSAP security standards.

• Bachelors or Masters in relevant field
• 5 years of experiencein SRE/Platform Reliability roles includingAI/ML operations experience.

• Hands-on experience withSAP Integration SuiteSAP API Management orGoogle Apigee.
• Strong proficiency inRed Hat LinuxandShell/Bash scripting.
• Exposure tobasic DevOps practices(CI/CD IaC container orchestration).

Core SRE Skills

• SLIs/SLOs error budgets chaos engineering.

• Observability: Dynatrace Prometheus Grafana ELK/EFK OpenTelemetry.
• Incident response: Knowledge on ticketing tools like Jira ServiceNow. Ability to investigate and prepare CF RCAs.
• Familiarity with multiple cloud platforms such as AWS Azure Google Cloud Platform. Understand their respective offerings services and best practice.

API Management

• SAP Integration Suite SAP API Management or Google Apigee.

• API security throttling analytics and governance.

Automation & Infrastructure

• Kubernetes Helm Terraform Argo CD/Flux.

• Self-healing and auto-remediation strategies.

AI/ML Operations

• MLflow Kubeflow Airflow model monitoring tools (Evidently AI WhyLabs).

• Feature stores model registries inference serving (Triton Seldon).

Basic DevOps

• CI/CD tools: Azure DevOps GitHub Actions Jenkins.

• Containers: Docker Kubernetes.

SAP Exposure

• SAP BTP (Neo Cloud Foundry) SAP AI Core SAP HANA ML.

Programming

• Python (for ML workflows) Shell/Bash scripting Go/Java for reliability tooling.

• SLO attainment MTTR reduction incident frequency.

• API reliability and performance metrics.
• Model reliability metrics (drift detection time rollback success).

• Opportunity toshape reliability engineering for AI-driven SAP solutions.

• Work onAPI management and observabilityin hybrid cloud environments.
• Collaborative culture focused onoperational excellence and innovation.

#DevOpsT2 #SAPInternalT2

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 443040 Work Area: Software-Development Operations Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid