Revenue Operations Manager

Title: Revenue Operations Manager
Salary:$90000 -$130000based on experience
Status: Full-timeopenvacancy
Location: Markham/Thornhill ON(hybrid)
Reporting Manager:COO

About Us:

At WellnessLiving we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first we foster a culture that values high performance adaptability and accountability. If you are a skilled professional who thrives in a fast-paced customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry we would love to connect with you.

Our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role we encourage you to apply - wed love to learn more about you!

Customer First We approach every challenge with a customer-focused lens driven by an obsession with our customers happiness and success.

Excellence We approach every task whether big or small with a steadfast commitment to exceptional execution and the pursuit of greatness.

Accountability We take full ownership of our decisions actions and outcomes both successes and failures.

Adaptability We recognize that sustained success demands that we be malleable and purposefully evolve acknowledging that the world is dynamic and constantly changing.

About You

As a Revenue Operations Manager you are the architect of our revenue engine. You sit at the intersection of Marketing Sales and Customer Success using data to identify inefficiencies surface insights and drive smarter decisions across the full customer lifecycle.

You do more than report numbers you uncover the why behind performance. From analyzing Customer Acquisition Cost by channel to diagnosing funnel drop-offs between SDRs and AEs your work directly influences where we invest how we sell and how we scale. You are a trusted neutral partner who brings clarity and accountability to revenue discussions.

Responsibilities

• Act as the operational bridge between Marketing Sales and Customer Success to ensure shared definitions consistent reporting and aligned revenue goals.
• Translate complex performance data into clear actionable insights for executives and frontline leaders.
• Analyze Customer Acquisition Cost (CAC) and Return on Ad Spend (ROAS) across all marketing channels (e.g. Google Facebook partner referrals) providing clear recommendations on where to increase or reduce spend based on downstream revenue impact.
• Identify funnel drop-off points across the buyer journey including SDR qualification SDR-to-AE handoffs demo conversions and deal closing stages.
• Build and maintain win/loss analysis frameworks to systematize feedback on why deals are won or lost enabling Sales Marketing and Product teams to refine strategy.
• Partner with Sales Leadership to define and enforce clear entry and exit criteria for each pipeline stage to improve forecast accuracy and pipeline hygiene.
• Optimize lead scoring and routing logic to ensure high-intent leads reach SDRs quickly while lower-quality leads are nurtured efficiently.
• Own the integrity of the revenue tech stack ensuring clean data seamless integrations and a single source of truth across CRM and marketing automation platforms (e.g. Salesforce HubSpot).
• Build and maintain revenue forecasts that incorporate lead volume conversion rates sales cycle length and historical performance trends.
• Collaborate with leadership to set realistic quotas targets and capacity plans rooted in actual funnel data rather than assumptions.
• Advanced Prospecting Orchestration: Architect the intelligence layer between raw scraped data and BDR outreach by building automated workflows to maintain list hygiene segment businesses by niche and leverage AI to generate high-relevancy personalization at scale ensuring every outbound touchpoint is tailored to the specific studio rather than a generic template.

Requirements

• 3 years of experience in Revenue Operations Sales Operations or Marketing Operations ideally within a B2B SaaS environment.
• Strong analytical mindset with the ability to work confidently with large datasets and answer complex performance questions.
• Expert-level experience with CRM platforms such as Salesforce or HubSpot and data visualization tools such as Looker Tableau or Excel.
• Experience leveraging AI to personalize outreach at scale.
• Proven ability to communicate complex insights clearly and influence stakeholders across teams and seniority levels.
• Highly process-oriented with a passion for building scalable systems and eliminating inefficiencies.
• Comfortable operating in a fast-paced evolving environment with high accountability standards.

Why Work With Us

• Work with a passionate dynamic and fast-growing team dedicated to making a meaningful impact in the wellness industry.
• Competitive salary vacation and benefits package.
• Hybrid work environment with opportunities for career growth and development.
• Work in a culture that values creativity collaboration and continuous learning.

Please note that only those selected for an interview will be contacted.

We appreciate you taking the time and look forward to reviewing your application!

WellnessLiving is proud to be an equal opportunity employer. We base employment decisions solely on qualifications experience and business needs. We do not tolerate discrimination or harassment of any kind. All qualified applicants will receive consideration without regard to race color religion creed gender gender identity or expression sexual orientation national origin disability age genetic information veteran status marital or family status or any other status protected by applicable laws.

We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.