Let's begin! Associate Tech Support Analyst

At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.

If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.

Skills and Competencies

• 5 years of experience working in Server Desktop and/or Help Desk support is required
• Technical Troubleshooting: Required are strong skills in configuring installing supporting and troubleshooting client workstations printers mobile devices and AV equipment with expertise in Microsoft Products MacOS and VPN software
• Customer Service: Required is a customer-centric approach to providing technical assistance to both local and remote associates ensuring a positive end-user experience
• Problem Solving: Required is the ability to identify prioritize and resolve reported problems within service level agreements including conducting root-cause analysis to prevent recurring issues
• Communication & Relationship Management: Required is the ability to develop strong relationships with end-users and stakeholders providing timely follow-up and clear communication on all support issues
• IT Service Management: Desired is a working knowledge of ITIL frameworks and best practices

Education/Certification

• Bachelors degree is preferred.
• MCSE certification is highly desirable

Responsibilities

Provide technical services to internal customers by identifying prioritizing and confirming resolution of reported problems within specified service level agreements ensuring company values are demonstrated in all day-to-day activities.

• End-User Support & Troubleshooting (60%): Provide primary technical support for Moodys associates addressing issues related to hardware (workstations printers mobile devices) software (Microsoft Products MacOS VPN proprietary applications) and office equipment to ensure business continuity
• Incident & Asset Management (20%): Manage the full lifecycle of support issues ensuring all phasesfrom installation and upgrades to configuration and resolutionare properly coordinated monitored and tracked. Fulfill hardware and software service requests
• Reporting & Process Improvement (20%): Analyze support data to identify trends and perform root-cause analysis on significant problems. Report on findings and implement preventative measures to reduce recurring issues and provide feedback to leadership on service improvement opportunities

About the Team
The Technical Support Analyst (TSA) is part of a global team of 100 members who provide both in-person and remote end-user support. The team collaborates daily within their offices and across regions sharing information on trending issues and enforcing global policies at a local level. Key to the teams success is always striving to provide an outstanding customer experience and providing feedback to leadership on ways to improve our service.

For US-based roles only: the anticipated hiring base salary range for this position is$48500.00-$69950.00 depending on factors such as experience education level skills and location. This range is based on a full-time addition to base salary this role is eligible for incentive compensation. Moodys also offers a competitive benefits package including not but limited to medical dental vision parental leave paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance a discounted employee stock purchase plan and tuition reimbursement.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex gender age religion or creed national origin ancestry citizenship marital or familial statussexual orientation gender identity gender expression genetic information physical or mental disability military or veteran status or any other characteristic protected by law. Moodys also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation or need assistance with completing the application process please email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications

For San Francisco positions qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination here to view our Notice to New York City Applicants.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.