Support Technician

At Qmatic we create smarter customer journeys and our Global Support team makes sure our customers get the most value from our solutions.

Were looking for a Support Technician to strengthen our Support team in Duluth GA. In this role youll be part of a global support organization delivering technical support to customers across the US and Canadian markets while collaborating closely with colleagues both locally and worldwide.

What youll do

• Provide technical support via phone email and portal
• Troubleshoot hardware and software issues
• Manage support tickets in line with SLAs
• Work closely with teams such as Onboarding Technical Success and Sales

Whats in it for you

• Be part of a global team with strong local and international collaboration
• Play a key role in supporting customers in the US & Canada
• Work closely with cross-functional teams and contribute to Qmatics continued growth
• Develop your technical and customer-facing skills in a global tech company

What you bring

• Experience in technical or customer support
• Strong troubleshooting skills
• Knowledge of Windows environments SQL Server and/or Oracle
• A customer-first solution-oriented mindset

Work Environment

This position is performed in a traditional office environment at our office in Duluth GA and reports to the Support Manager US.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice

Ready to help shape better customer experiences or reach out to learn more.

About Qmatic

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world we provide over 2 billion customer journeys every year on more than 60000 systems in over 120 countries and across several sectors such as finance healthcare retail and public services. Creating a world where everyone can access the services they need. Corporate headquarters are situated in Mölndal Sweden with Qmatic sales and service offices in Atlanta Bocholt Dubai Katwijk and Madrid. Through smart and future-forward technology we help our clients create truly excellent customer and employee experiences as well as smoother more efficient operations every day and all around the world.

By pursuing a job vacancy or showing interest in future roles I accept theand confirm that Qmatic may store my personal details for the purpose of processing my job application.

#WeAreQmatic #NowHiring #TechSupport #CustomerExperience #GlobalSupport #DuluthGA

Required Experience:

Manager