Lead Clinical Admissions Therapist

About the Role

Charlie Health is one of the fastest-growing startups in the behavioral healthcare industry dedicated to connecting individuals with life-saving mental health treatment. As a key member of our Clinical Admissions team the Lead Clinical Admissions Therapist plays a pivotal role in ensuring that every patient and family member feels supported throughout the admissions this position you will oversee the facilitation of admissions for at-risk youth guiding them through their journey toward personalized care.

This role is dynamic and multifaceted acting as the first point of contact for potential patients. Your interactions will directly impact the success of our mission to expand access to high-quality mental health care. You will help to build rapport with families assess clinical needs and ensure a seamless compassionate admissions experience. Additionally you will support a team of Clinical Admissions Therapists and Associates providing leadership supervision and guidance to enhance team performance and clinical excellence.

As the Lead Clinical Admissions Therapist you will be expected to meet performance metrics related to admission rates patient satisfaction and time-to-admission. Youll also ensure the team adheres to strict documentation and compliance standards driving continuous improvement across the department.

Charlie Health believes in working with purpose and were looking for someone who shares this passion to join us as we continue to transform the behavioral healthcare landscape.

Were a team of passionate forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If youre inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way apply today.

Responsibilities

Leadership & Operational Support

• Participate in weekly leadership meetings to identify barriers and implement team-level solutions.
• Collaborate with Engineering Product and Design Growth Strategy and Care Strategy teams to refine assessment tools and workflows.
• Partner with Learning & Development to support onboarding and continuing education initiatives.
• Facilitate focus groups and team-building efforts that foster professional growth and organizational alignment.

Team Supervision & Coaching

• Provide clinical and administrative supervision to a team of Clinical Admissions Therapists and Associates.
• Performance-manage members in achieving key performance indicators (KPIs).
• Conduct monthly chart audits to ensure documentation quality compliance and fidelity to clinical standards.
• Deliver biannual performance reviews and provide ongoing performance feedback.

Client Assessment & Clinical Judgment

• Conduct HIPAA-compliant virtual biopsychosocial assessments for clients presenting with a range of mental health concerns.
• Build rapport with clients through compassionate inclusive and professional communication.
• Assess clinical appropriateness for Charlie Healths virtual intensive outpatient program (vIOP).
• Coordinate with crisis teams or escalate to higher levels of care as needed during the assessment process.
• Develop provisional diagnoses using DSM-5 criteria.

Care Coordination & Documentation

• Assign clients to appropriate therapists group schedules and cohorts based on clinical fit and needs.
• Ensure timely accurate and compliant documentation using electronic medical record (EMR) systems.
• Work cross-functionally with Admissions Coordinators Utilization Review Clinical Teams and Referral Sources to streamline the admissions experience.

Requirements

• 2 years of experience in behavioral health admissions
• Independent licensure in a mental health discipline (e.g. LCSW LMFT LPC LPCC etc.)
• Masters degree in social work counseling psychology or a related behavioral health field
• Experience working with children adolescent and adult populations preferred
• Demonstrated project management skills and ability to manage operational details in a fluid environment
• Proven ability to motivate lead and communicate effectively across all levels of an organization
• Ability to work flexible hours to meet the needs of the team and patients.
• Must be able to work in the evenings until 6pm MT and weekends as needed to accommodate event programming.
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication softwareGoogle Suite Slack Zoom Dropbox Salesforcein addition to EMR and survey software on a daily basis.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $66000 and $80000 per year at the commencement of addition to base compensation this role offers a target performance-based bonus. The target total cash compensation range including potential bonus will be between $73000 and $88000 per year. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Health-sponsored benefits.#li-remote

Based on the nature of this role you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.