IT Operations Specialist

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust and its all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers Find your next role at our Berlin HQ or one of our local offices around the globe from New York to Bangkok. Head to to take the first step.

Team mission

As an IT Operations Specialist you will be a key member of our IT team responsible for the smooth operation reliability and security of our IT services. You will support both day-to-day operations and internal IT projects helping teams stay productive secure and well supported.

Your mission

• Manage the IT Helpdesk ensuring timely resolution of support tickets for local and remote users.
• Manage onboarding and offboarding processes including hardware procurement and deployment software configuration and account provisioning.
• Support AV technologies including video conferencing setups and live event support.
• Maintain and improve IT documentation knowledge base articles and internal wikis.
• Organize and track IT inventory and storage ensuring accurate records and smooth logistics.
• Participate in the planning and execution of internal IT projects and system upgrades.
• Ensure compliance with IT security privacy and company policies.
• Share knowledge and provide training to end users contributing to a positive IT experience.
• Proactively identify opportunities to improve IT operations and user satisfaction.

Your toolkit

• Bachelors degree in IT or equivalent practical experience with 3 years in IT support or operations.
• Strong customer-service mindset with a hands-on solution-oriented approach.
• Excellent communication skills able to explain technical topics to non-technical users.
• Experience supporting Windows and macOS environments and cloud-based tools (e.g. Google Workspace Microsoft 365).

Extras that give you an edge

• Experience with Okta Atlassian Jamf Intune 1Password or similar tools.
• Familiarity with AV systems endpoint management and ITSM tools (e.g. Jira).
• Interest in improving IT processes and taking ownership of systems or projects.
• Fluent in English (working language).

How well make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon Tue Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you your friends and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture check out how we hire and life at GetYourGuide. If you have any further questions please dont hesitate to get in touch at .

Were an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with your application.

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Required Experience:

IC