Digital Customer Service Specialist with Dutch mfd

At PPG Global Business Services in Wrocław we provide highquality support to PPG teams and customers across Europe. We focus on continuous improvement collaboration and creating an excellent customer and employee experience.

As a Digital Customer Service Specialist you will play a key role in delivering highquality customer support across multiple digital channels. You will handle more complex Level 12 cases act as a subjectmatter expert and support the continuous development of the Customer Service team. This role combines advanced customer service digital channel expertise and coaching responsibilities to elevate our overall customer experience.

Work model: Hybrid (3 office days chosen by you)

Location: Curie-Skłodowskiej 12 Wrocław (Nobilis Business House)

What You Will Do:

• Handle complex and escalated customer inquiries across digital channels (email phone chat messaging platforms social media).
• Deliver professional accurate and customerfocused support to ensure a highquality service experience.
• Act as a subjectmatter expert for digital tools (CRM ticketing systems chat platforms).
• Support the optimization of digital service workflows and channels.
• Maintain and enhance knowledge bases FAQs and selfservice content.
• Coach and mentor junior team members supporting their onboarding and development.
• Share best practices and contribute to quality monitoring initiatives.
• Identify recurring issues propose process improvements and provide customer insights.
• Collaborate with Customer Service Managers Digital Teams IT and Product Teams on new tools and process implementations.
• Serve as a link between frontline operations and management promoting PPG Way values.

Requirements:

• Secondary education or higher.
• At least 2 years of relevant experience in customer service.
• Fluency in English and Dutch.
• Experience handling complex or escalated customer cases.
• Experience supporting or coaching others is a strong advantage.
• Customercentric and solutionoriented mindset.
• Strong communication and problemsolving skills.
• Proactive organized and detailoriented.
• Strong collaboration skills and a natural team player.
• Familiarity with MS Office (CRM/Ticketing tools would be a plus)

What we offer:

• Work in a petfriendly office - bring your dog to the office!
• Multisport card
• Private medical care with
• Lunch card
• Office parking options
• Annual bonus
• Spring Winter & Holiday Allowance
• Discounts on our products
• Collaborative supportive and inclusive culture

#POLHIRINGPPG

ABOUT US:

Here at PPG we make it happen and we seek candidates of the highest integrity and professionalism who share our values with the commitment and drive to strive today to do better than yesterday everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more visit and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are One PPG to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day in every way.

We enable and empower our people to make the right decisions. We are inclusive transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company customers shareholders and our communities.

We do better today than yesterday everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

PPG vision: are One PPG: provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status sexual orientation gender identity or expression. If you need assistance to complete your application due to a disability please email

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.