Business Systems Analyst III

Designs develops enhances debugs and supports enterprise systems and online services that enable QADs global Support operations. Independently analyzes complex business and operational problems where solutions are not readily apparent requiring evaluation of multiple technical options trade-offs and constraints. Translates business requirements into clearly defined technical solutions and is accountable for the end-to-end execution of those solutions including design development testing deployment and post-implementation support.

Applies seasoned professional judgment and broad technical knowledge across multiple programming languages platforms and integration technologies to deliver scalable maintainable solutions. Proactively identifies opportunities to improve system performance reliability and efficiency through targeted enhancements and automation particularly within evolving and changing infrastructure. Operates with minimal supervision following established architectural standards and policies while determining appropriate methods and techniques to achieve desired outcomes.

Given that QADs Support organization operates in a 247 global environment this role requires flexibility in scheduling. The position is primarily aligned to early AMS core business hours with regular overlap required to support APAC and EMEA teams. Occasional adjustments to work hours may be necessary to support critical incidents releases or time-sensitive initiatives. This flexibility is essential to ensuring continuity of service and effective support for QADs global customer base.

1. Develop software solutions or corrections as well as adapt enhancements to newer software versions by executing testing and implementing appropriate configurations. 

2. Assess and analyze business process needs; work on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Exercises judgment in selecting methods techniques automation capabilities and evaluation criteria for obtaining results. Contribute to the team through implementation efforts including design build test documentation and go-live activities.

3. Work closely with Support and Cloud to recommend business process changes based on knowledge of QAD and industry best practices by researching and identifying appropriate solutions to business requirements. Serving as the liaison between the business unit department and IT in translating complex business needs into application software requirements. 

4. Provide ongoing system maintenance of multiple Support systems tools and interfaces ensuring maximum reliability uptime and responsiveness to customer service requests. Maintain and distribute release notes and documentation to users stakeholders and other interested parties

5. Other duties as assigned

Qualifications :

Education: Graduate degree or Baccalaureates degree in engineering or computer science or related technology degree.  Relevant technology or industry certifications.  

Experience: 5 years in software development (DevOps) processes 2 years in supporting and developing Customer Relationship Management (CRM) systems  IT Service Management (ITSM) systems including 1 years of a Configuration Management Database (CMDB) and its relationship to asset management is required.

Computer skills: Strong development skills with multiple programming languages and platforms with heavy emphasis on web-based technologies (APIs Java JavaScript GroovyScript web services event listeners).  Experience with Atlassian ecosystem: Jira Data Center Jira Service Management Confluence and Scriptrunner. Experience with CRM Systems: Zendesk Salesforce Freshworks.

Other knowledge: Experience interpreting user needs and writing or editing functional specifications for new systems systems changes or system enhancements. Strong problem solving capability is a must. Capable of creating and presenting complex ideas and technical solutions as well as challenging solutions and recommending alternative options. Comfortable leading small teams and workgroups is a plus.

Additional Information :

• We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.
• Opportunity to join a growing business launching into its next phase of expansion and transformation
• The collaborative culture of smart and hard-working people who support one another to get the job done
• Our employees tell us they love working for a global organization focused on collaboration teamwork and customer outcomes.
• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:

QAD  Redzone is redefining manufacturing and supply chains through its intelligent adaptive platform that connects people processes and data into a single System of Action. With three core pillars Redzone (frontline empowerment) Adaptive Applications (the intelligent backbone) and Champion AI (Agentic AI for manufacturing) QAD Redzone helps manufacturers operate with Champion Pace achieving measurable productivity resilience and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions respects their unique perspectives and provides opportunities for growth regardless of background. QADs DEI program is driving higher levels of diversity equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. 

Remote Work :

No

Employment Type :

Full-time