Itinerary Designer
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Job Location:
Gardiner, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
As an Itinerary Designer you will curate personal one-of-a-kind itineraries for all guests traveling to Wildflower Farms through various communication channels: phone email and text communication. Youll create bespoke experiences for each guest traveling to Wildflower Farms by working closely with our preferred vendors experiences spa and culinary teams to create a memorable journey for all guests. The Itinerary Designer provides exceptional service to all guests throughout the guest journey; pre arrival on property and post stay communicating with them in accordance with Auberge Resorts and Wildflower Farms standards. Additionally you will answer all telephone inquiries professionally direct calls appropriately place In Room Dining orders and will be knowledgeable about the property and surrounding area.
Core Responsibilities
- Design and manage customized guest itineraries by coordinating experiences dining spa services and activities using approved booking systems.
- Build genuine personalized relationships with guests through attentive service consistent use of guest names and proactive engagement.
- Anticipate guest preferences and needs to deliver exceptional memorable experiences and foster guest loyalty.
- Handle guest communications professionally and graciously via email and phone including inquiries reservations special requests and service follow-up.
- Process and document all guest requests feedback issues and service recovery actions escalating concerns to leadership when appropriate.
- Collaborate closely with Guest Services Reservations Housekeeping Engineering Culinary In-Room Dining Sales and other departments to ensure seamless execution of guest experiences.
- Coordinate bookings for both guests and vendors on-site and off-site including notable guests owner relations group arrivals and multi-room stays.
- Maintain strong property knowledge including amenities services arrival details and daily guest and group activity awareness.
- Execute clear and effective email departmental and pre-shift communications.
- Receive and place In-Room Dining orders using Lightspeed.
- Coordinate shipping receiving and return of guest packages and personal items.
- Maintain accurate records of guest preferences service needs and departmental contact information including emergency contact protocols.
- Support security and emergency response procedures including proper handling of 911 calls.
- Uphold the highest standards of confidentiality regarding guest information and internal hotel data.
- Handle guest feedback complaints and service recovery with professionalism care and appropriate follow-up.
Pay rate: $21/hour
Qualifications :
- 1 years of experience as a hotel or resort concierge in a hospitality setting
- Excellent phone etiquette for guest communication and itinerary design tasks
- Comprehensive knowledge of the Hudson Valley geography attractions dining events and recreational opportunities
- Ability to clearly communicate in English both verbally and in writing
- Ability to manage multiple priorities in a fast-paced environment
- Discretion professionalism and service-oriented mindset
Additional Information :
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
For more information:
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.
Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.
For more information please visit
Shinrin Yoku LLC is an Equal Opportunity Employer M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Graphic Design
- Layout Design
- Logo Design
- CAD
- Adobe Creative Suite
- SolidWorks
- Drafting
- Adobe Photoshop
- Autocad
- Adobe Illustrator
- Catia
- Adobe Indesign
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