Technical Support Specialist
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Kadiak LLC a Koniag Government Company is seeking a Technical Support Specialist III with Top-Secret clearance to support Kadiak and our government customer in Washington offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Functions Responsibilities & Duties may include but are not limited to:Manage user roles access permissions and system settings within the CLC 360 Reference as the primary technical contact for end users resolving issues or escalating them to development teams as neededMonitor support channels (e.g. Teams email ticketing systems) and ensure timely responses to user inquiriesConduct regular data audits to maintain the accuracy and integrity of system recordsTrack system usage and gather user feedback to recommend enhancements and process improvementsAssist end users with minor IT issues such as basic troubleshooting software installations and peripheral device supportProvide support to other IT staff members helping resolve minor to mid-level technical problems across systems and applicationsAssist with documenting IT support procedures and best practices to improve team knowledge sharingDevelop and maintain user guides training materials system documentation and knowledge base articlesLead onboarding sessions and provide live or recorded training for various user groups including HR staff administrators and leadershipRequirements:Bachelors degree or Graduate degree in any fieldState Department experience preferredAble to be available for overseas travelAble to work effectively with high-ranking officials of the State Department other government agencies and foreign governmentsHave a strong understanding of the paper process at the State Department and other State Department procedures such as travel planning and executionBe able to communicate effectively both verbally and in writingTop-Secret Clearance requiredOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
