Program and Operations Director Remote
Share
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The North America Financial Services and Data (FSD) Renewals Team dedicated to managing our top 4050 renewals is looking for a Program and Operations Director to lead renewal programs optimize processes and drive innovation. You will report to the VP Renewals.
What youll do
You will lead projects across two core areas:
1. Project Management
- Oversee large-scale FSD renewal opportunities ensuring seamless execution.
- Plan organize and manage renewal processes across multiple projects.
- Coordinate daily activities with cross-functional stakeholders; provide clear task assignments and guidance.
- Manage program-level deliverables and interdependencies across organizational boundaries.
- Build trust and resolve communication challenges with stakeholders at all levels.
- Create and measure value stream key performance indicators (KPIs)
- Develop executive-level presentations highlighting trends risks and opportunities.
2. Process Optimization & Innovation
- Identify constraints and facilitate quick improvements
- Facilitate development of standard operating procedures for activities to standardize processes
- Design and implement process artifacts templates and best practices.
- Lead process improvement projects to enhance efficiency and scalability using Experians AI capabilities to improve renewal outcomes.
- Establish transparent feedback mechanism for continuous improvement
- Understand organizational dynamics and their impact on FSD clients to lead meaningful change.
Qualifications :
- Education & Experience: BA/BS degree (or equivalent) 510 years of relevant experience.
- Project Management Expertise: PMP certification experience of methodologies and tools.
- Leadership & Influence: Lead without formal authority inspire teams and remove roadblocks.
- Analytical & Problem-Solving: Strong negotiation and conflict management
- Change Agent: Experienced in driving continuous improvement and managing organizational change.
- Industry Knowledge: Familiarity with financial services
- Innovation Mindset: Experience with building structure to scale GenAI responsibly and sustainably.
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan.
- Core benefits including medical dental vision and matching 401K.
- Flexible work environment ability to work remote hybrid or in-office.
- Flexible time off including volunteer time off vacation sick and 12-paid holidays.
- Explore all our exciting benefits here: Experian our people and culture set us apart. Were committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.
Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Remote
This is a remote position
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Nurse Management
- Program Management
- Employee Evaluation
- Management Experience
- Teaching
- Curriculum Development
- Administrative Experience
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Addiction Counseling
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
