Service Manager
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Manager
As a Service Manager at Restaurant Technologies you will lead a team ofoiltechniciansinstallingservicingandmaintainingour total oil management systemswith customer satisfaction and retention at the forefront. Your mission is to foster a positive safetyfirst environment where engagement accountability and service excellence thrivedeveloping and coaching your team to consistently exceed operational KPIs. While prior mechanical skillsarent you bring a learning mindset and the willingness to grow in the technical aspects of our services. Partnering closely with the General Manager and crossfunctional teamsyoullensure reliable ontime service proactive communication and swift issue resolutiontranslating customer commitments into dependable outcomes that build loyaltyand lasting relationships.
Schedule Location & Travel:Tuesday Saturday or Sunday Thursday; start time is flexible but ideallya9 AMstart.This is an onsite position with about 1 day per weekon customer sites in the field.Travelup to 20% with minimal overnight travel expected.
Salary:$90-000 $110000plus a 15% bonus opportunity
Primary Job Accountabilities:
People Leadership:Responsiblefor leading and developingteamto drive high performance and Restaurant Technologies values.Responsible for developingmanagingand coaching depot employees in person and virtually. Accountable for workforce planning trainingas well asworkforce engagement performance management recognition development and coaching. Leads the implementation of systems and processes tomaintaina highly engaged workforce.Accountable for actively addressing engagement and individual performance issues.
Customer Service & Reliability:Responsiblefor executinghigh levelsof customer service in an efficient manner.Collaborates with Regional Planner Operations SupportAdminand other functional partners to ensureabilityto meet customer demand.Ensures that customers are satisfied and any inquiries incidents and issues are resolved intimelymanner.
Operational Performance:Responsiblefor achieving depot operations performance through continuous improvement practices and leading Operational Excellence.Specific responsibilitiesinclude:managing depot expensesserviceanddistributionperformance through efficient operations.Responsible for leading safetyDOTand quality control management practices within a depot.
MinimumRequirements
5 years experience inoperationsor restaurant industry
Proventrack recordin managing customer service challenges which result in mutual wins
Comfortable working in fast paced growth environment
Ability to motivate others and build highly engaged and effective teams
Self-aware;knows strengths and weaknesses and actively pursues ways to improve
Possessesmanagerial courage to say what needs to be said addresspoor performanceand lead courageously
Strong interpersonal communication skills and the ability to influence across the organization
Preferred Requirements
2 years of management experienceincluding experience in managing performance coaching handling conflict and developing employees
BilingualSpanish and English
Inclusive Employer
At Restaurant Technologies we celebrate diversity believe in equity and are committed to creating an inclusive environment for all employees; were proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.
If you need assistance or an accommodation due to a disability please contact us by email at or call 1-.
Restaurant Technologies is a Military & Veteran friendly company.
Culture & Benefits
Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development competitive health care coverage incentives and a healthy work and life balance. Weve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. Weve earned recognition as a Best Place to Work by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesotas Fastest Growing Companies addition weve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.
Who We Are
Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound highly efficient and creates a safer more productive work environment for restaurant personnel. With over 35000 existing customers we are an established profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Control the kitchen chaos with our automated cooking oil delivery, recycling, filtration, & hood cleaning systems. We have 41 depot locations across the US.
