Foreign Trade Zone Lead Santa Teresa 5
Share
Job Location:
Santa Teresa, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Lead FTZ Customer Service Representative is responsible for overseeing daily FTZ operational activities ensuring accuracy compliance and exceptional service delivery within the Foreign Trade Zone Department. This role provides direction training and support to FTZ team members while acting as an escalation point for complex issues and customer needs. The Lead FTZ CSR helps drive process improvements monitors team performance and ensures alignment with company standards and regulatory requirements.
Key Responsibilities
Operational Leadership & Support
- Serve as the primary point of contact for escalated operational questions client concerns and exception cases.
- Lead daily workflow activities to ensure timely and accurate processing of FTZ admissions entries and related documentation.
- Provide guidance coaching and onthejob training to FTZ customer service representatives.
- Monitor team performance and adherence to department KPIs identifying gaps and supporting corrective actions.
- Support new employee onboarding and continuous skill development within the team.
FTZ Operational Execution
- Review verify and oversee the transfer of customs declaration information from source documents into the FTZ system to build valid FTZ Admissions.
- Track and trace international shipments ensuring timely visibility and proactive communication.
- Ensure efficient accurate and timely submission of FTZ entries for clearance with U.S. Customs and Participating Government Agencies.
- Coordinate and oversee timely dispatch of freight with truckers carriers terminals and forwarders.
- Support accurate and ontime billing for clients and service providers validating billing accuracy as needed.
Compliance & Quality Assurance
- Ensure the team adheres to all import customs Desk Level Operating Procedures.
- Promote a culture of compliance by reinforcing U.S. Customs regulations FTZ rules and company policies.
- Identify and manage exceptions while driving rootcause analysis and corrective actions.
- Lead and support continuous improvement initiatives to streamline FTZ processes and enhance customer satisfaction.
Communication & Customer Service
- Maintain strong communication with customers internal teams and external partners to ensure operational transparency and highquality service.
- Effectively communicate expectations updates and operational requirements to team members.
- Partner with leadership to address customer escalations and develop longterm solutions.
Qualifications :
- Prior Customs Brokerage experience with an emphasis on Foreign Trade Zones.
- Strong working knowledge of brokerage processes FTZ compliance and interaction with government agencies.
- Experience collaborating with truckers terminals forwarders and carriers.
- Demonstrated ability to lead mentor and support a team in a fastpaced environment.
- High School Diploma or equivalent required; Undergraduate Degree preferred.
- Must be legally authorized to work in the United States without future sponsorship.
- Ability to work onsite at the El Paso office and work overtime as required.
- Fluent in English (written and verbal); Spanish fluency strongly preferred.
- Strong computer proficiency (Word Excel PowerPoint) and familiarity with 10key.
- Proven ability to multitask organize workload and prioritize effectively.
- Strong analytical skills and high attention to detail.
- Excellent written verbal and interpersonal communication skills.
- Driven proactive mindset with a strong work ethic and reliability.
- Ability to work both independently and collaboratively.
- Willingness to support lastminute projects and assist team members as needed.
- Customs Broker License or active pursuit is a plus.
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Evaluation
- Industrial Engineering
- Retail Sales
- Cleaning Experience
- Business Management
- OSHA
- Medical Imaging
- Process Engineering
- Supervising Experience
- Project Implementation
- Retail Management
- Contracts
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
