Operations Collections Lead (South Africa or LatAm)
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Job Location:
Cape Town - South Africa
Monthly Salary:
ZAR 1500 - 2000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Collections Operations Lead
Remote Full-Time
About the Role
We are building a new consumer finance company and are looking for a hands-on Collections Operations Lead to help design launch and scale our collections function from the ground up. This is not a pure calling role we need an operator who understands the business and can build processes workflows and systems that will support a growing portfolio.
This first hire will play a critical role in shaping our collections strategy technology requirements and operational playbooks as we scale.
Key Responsibilities
- Build and own the end-to-end collections operations function
- Develop and implement collections strategies across early mid and late-stage delinquency
- Define call cadence account segmentation escalation timing and write-off frameworks
- Establish skip tracing workflows and recovery optimization processes
- Help design internal servicing and collections software by providing operational requirements and feedback
- Create SOPs QA frameworks and performance metrics for future collections agents
- Monitor portfolio performance and recovery trends adjusting strategy as needed
- Support hiring onboarding and training of additional collections agents as the portfolio grows
- Ensure compliance with US consumer collections regulations and internal policies
Required Experience
- 35 years of experience in US consumer collections or subprime lending operations
- Experience working in a scaled collections environment such as Encore Capital Group Portfolio Recovery Associates Midland Credit Management or a Buy Here Pay Here (BHPH) auto finance dealership
- Experience managing or contributing to portfolios that grew from small to large
- Strong operational knowledge of collections strategy including call cadence skip tracing escalations and settlements
Technology & Systems
- Comfortable working with loan servicing and collections platforms
- Ability to provide input on internal software requirements and workflow design
- Experience with platforms similar to LoanPro or Nortridge is a plus
- Data-driven mindset with the ability to interpret recovery metrics and portfolio performance
What Were Looking For
- Someone opinionated about collections strategy and best practices
- A builder who enjoys creating processes and improving operational efficiency
- Hands-on and willing to execute while building scalable systems
- Strong understanding of US consumer collections lifecycle and compliance considerations
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
