Intermediate Technology Specialist, ServiceNow Developer

The Opportunity: At Equitable our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy act with intention stay curious and support one another every step of the way. If youre looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard and your growth is encouraged wed love to connect. If youre looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard and your growth is encouraged wed love to connect. The Intermediate Technology Specialist ServiceNow Developer role is to maintain and enhance shared technology solutions and infrastructure. This role will partner with a cross-functional team to develop test launch and refine solutions to optimize the organizations service experience. Responsible to develop and implement infrastructure technologies that support business priorities and capabilities for internal and external clients. Join one of the Waterloo Areas Top Employers for 2025 and Southwestern Ontarios Top Employers for 2024 and be part of something that Title: Intermediate Technology Specialist ServiceNow DeveloperReports To: Senior Technology Manager ITSMDepartment: ITTerm: Permanent Full-TimeWork Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum you will be doing:Support the implementation of corporate policies standards and procedures that provide effective architecture governance and management of Equitables technical systems and solutionCollaborate with Business and IT roles on the solution design development and quality management of shared infrastructure systems and applications across organizational functionsWork with internal and external teams to increase client satisfaction by improving the quality of systems and products through identification of issues on-going maintenance and implementation of solutionsPerform hands-on configuration and troubleshooting of components including the maintenance upgrading or replacement of hardware and/or application softwareAssist in the maintenance of existing internal processes and quality system management documentation to uphold quality standardsInspect systems and processes to identify opportunities for improvements to workflow and enhanced efficienciesMonitor capacity usage and performance of assigned technologies to assure operational availability and process integrityProvide technical guidance to peers and/or end-users regarding technologies that enable continuous delivery of shared solutionsDesigning and managing enterprise ServiceNow platform used by the business and ITWork with different IT professionals and teams to ensure our platform capabilities meet the needs of our organization and you will bring:Behavioral Client Experience Achieve service commitments by balancing efficiency and quality and by proposing viable solutions to minimize or eliminate obstacles Demonstrate empathy when faced with client concerns and issues Model expected behaviours and influences the behaviour of others Act as a brand ambassador by demonstrating knowledge and leveraging resources to meet clients needs Proactively share knowledge/expertise with colleagues to improve their resourcefulness and performance Strive to resolve client inquiries at first point of contact Ability to research and resolve complex or unique problems Professional respectful and courteous in all interactions with clients Stay up to date with changing regulations/policies to ensure clients best interests are met Growth Mindset and Innovation Critically evaluate current processes and proactively contribute to or lead the implementation of improvement opportunities by incorporating past learnings and leveraging industry/external best practices Solutions focused approach - advocate for continuous improvement / innovation amongst the team Receptive to solicit and apply feedback and learnings on the job Seek out and obtain required and beyond whats required professional and/or industry knowledge and training for both personal and organizational benefit Consider the big picture implications when implementing changes or improvements Openly solicit and share feedback and opinions for improvement opportunities by incorporating past learnings Actively share knowledge for the betterment of the team/others and encourage others to do the same through providing feedback and coaching to others Approach problems as opportunities that can be resolved and overcome Actively pursue organizational challenges in an effort to improve efficiency quality and/or the client experience Interpersonal Skills Communicate professionally and respectfully Share and solicit knowledge and insights freely with clients colleagues and business partners Provide both reinforcing and constructive feedback to peers as appropriate Embrace diversity; works well with different people; adapts to others styles and/or work habits Receptive to solicits and applies feedback and learnings on the job Synthesize complex information and crafts communications with the audience in mind Ability to negotiate and manage conflict effectively Agility and Flexibility Adapt to changes in priorities assigned responsibilities and projects by seeking out the why and how if not readily understood Take initiative to alter normal procedures in order to fit a specific situation to get the work done and/or to meet organizational goals Willingly consider new ideas procedures or processes to address a situation Enjoy ambiguity; comfortably handle risk and uncertainty; is responsive in ambiguous situations Critical Reasoning Use observations and experience combined with resources and facts or data to draw conclusions and make judgements Take ownership of decisions and ensure they are consistent with legislation precedent and established policies and procedures Handle competing priorities effectively and act to obtain desired outcomes Act promptly and with confidence when a situation requires a quick decision Leadership Exhibit a sense of urgency over matters that pertain to day-to-day and team responsibilities by acting resourcefully and independently Show an appreciation for the contributions capabilities and achievements of others Achieve expected results and demonstrates ownership of personal and team outcomes Lead by example; model and promote a culture of respect fairness and trust Involve others in planning and executing and in so doing gain their buy-in Skills and Capabilities Technical skills capabilities and experience generally to a strong-level for the sub-specialties. Experience and Education 3 years of experience in IT; Post-secondary degree or equivalent combination of education and experience in the following or related discipline: computer science computer systems engineering software engineering Technical certifications Specialized Skills Capabilities and/or Education Contemporary technical certifications relative to the platform they manage. Designing and maintaining enterprise platforms. Experience with ServiceNow-specific scripting languages (JavaScript Jelly and Glide API) for automation and customization. Hands-on experience with ServiceNow integrations (REST/SOAP Mid Server etc.) for connecting to enterprise in it for you:A workplace where care passion and curiosity arent just values theyre how we work grow and succeed together every day.A healthy work-life balance with employee wellness top of mindAnnual bonus program annual vacation allowance and company-paid benefits program Generous vacation package with one volunteer day to give back to a charity of your choiceImmediate enrollment in the companys pension program with employer matchingEmployee resource groups that support an inclusive work environmentTuition support and specialized program assistance An onsite full-service cafeteria with a variety of daily optionsDiscounts on company products and services and access to exclusive employee perks Regular EQ Together events focused on company togetherness and collaborationAs part of the recruitment process candidates may be asked to complete an assessment and will be required to undergo background screening in accordance with company Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at were happy to base pay will be based on your skills qualifications experience and addition to your salary this role is eligible for a discretionary annual incentive award tied to business performance plus a wide range of competitive youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats included.