Clinical Onboarding Specialist
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Job Location:
Nashville, IN - USA
Yearly Salary:
$ 44000 - 58000
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Charlie Health
Millions of people across the country are navigating mental health conditions substance use disorders and eating disorders but too often theyre met with barriers to care. From limited local options and long wait times to treatment that lacks personalization behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized virtual care rooted in connectionbetween clients and clinicians care teams loved ones and the communities that support them. By focusing on people with complex needs were expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization were reaching more communities every day and building a team thats redefining what behavioral health treatment can look like. If youre ready to use your skills to drive lasting change and help more people access the care they deserve wed love to meet you.
About the Role
Our workforce is rapidly expanding and subject to changing processes as we scale and adopt cutting edge behavioral health technology. The Clinical Onboarding Specialist manages all aspects of onboarding from pre boarding communication to launching into client-facing care. This role collaborates with multiple departments to ensure training materials are clinically relevant impactful and inclusive of all learning styles. The Clinical Onboarding Specialist isresponsible for overseeing new employees integrate into the organization conducts training sessions and provides support to ensure a smooth transition for new hires.
Were a team of passionate forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If youre inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way apply today.
Responsibilities
- Manages new hire onboarding from preboarding through client-facing care.
- Support Clinical training efforts learning the intricacies of your defined Onboarding Cohorts roles and responsibilities so you can assist as they come up to speed.
- Assists new hires with completing all necessary steps required to complete Charlie Healths rigorous Clinical onboarding process stepping in to provide additional direct training and support directly as needed.
- Maintains regular contact with new hires via all available channels including email phone and text.
- Assures that onboarding materials are up to date relevant and impactful.
- Works seamlessly with recruiting onboarding leadership regulatory and HR operations departments to keep them apprised of new hire progress and performance.
- Conducts periodic audits of employee file data for timeliness and completeness.
- Maintains strict confidentiality when managing sensitive employee and contractor information.
- Escalates issues promptly and with diplomacy and discretion.
- Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners.
- Other duties as assigned.
Requirements
- Bachelors Degree required
- 2 years of HR onboarding administration or training experience required
- HR experience in a clinical setting is highly desirable
- Excellent verbal and written communication skills
- Ability to maintain strict confidentiality
- Detail-oriented
- Outside the box thinker; excellent at problem solving
- Familiarity with and willingness to use cloud-based communication software - Google Suite Slack Zoom Dropbox
- Strong interpersonal relationship-building and listening skills with a natural consultative style
- Ability to energize communicate and build rapport at all levels within an organization
- Work authorized in the United States and native or bilingual English proficiency
- Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time exempt employees. Read more about our benefits here.#LI-Remote
The total target base compensation for this role will be between $44000 and $58000 per year at the commencement of employment. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include other Charlie Health-sponsored benefits.
Based on the nature of this role you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & dont give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
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Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Charlie Health's virtual treatment programs create long-term healing and connection for teens and adults struggling with their mental health.
