Director, Smart Buildings & Remote Command Centre (RCC)

SUMMARY

The Director Smart Buildings & Remote Command Centre (RCC) is the business owner for BGISs Smart Buildings platform and operations. This role is accountable for building scaling and operating a high-growth smart buildings business including:

• End-to-end P&L ownership.
• Product and innovation roadmap.
• Smart building systems delivery and integration.
• RCC operations and service execution.
• Client growth and commercialization.
• Team leadership and capability development.

This role leads the strategy and execution of BGISs intelligent buildings platform spanning building automation systems (BAS) IoT analytics FDD energy optimization remote monitoring and digital twins delivered through BGISs Remote Command Centre.

The Director is responsible for turning Smart Buildings into a repeatable scalable high-margin digital services business that drives measurable outcomes for clients: energy savings decarbonization reliability and operational excellence.

KEY DUTIES & RESPONSIBILITIES

Business Ownership & P&L Leadership

• Own the full P&L for the Smart Buildings & RCC business line including revenue margin cost control and growth targets.
• Develop and execute the annual business plan budget and growth strategy.
• Build financial models pricing strategies and service packaging for Smart Buildings offerings.
• Drive profitability through scalable delivery models automation and process efficiency.
• Partner with Finance and Account leadership on forecasting pipeline management and investment planning.

Smart Buildings Product & Innovation Leadership

• Own the Smart Buildings product roadmap including:
  • Building automation and controls integration.
  • Fault detection & diagnostics (FDD).
  • Remote monitoring & analytics.
  • Energy optimization and continuous commissioning.
  • IoT metering and data platforms.
  • AI-driven alert triage and automation.
• Lead the development of standardized Smart Buildings offerings and service tiers.
• Drive innovation partnerships with OEMs software vendors utilities and technology partners.
• Evaluate pilot and scale emerging smart building technologies.
• Ensure solutions are repeatable scalable secure and enterprise-grade.

RCC Operations & Service Delivery

• Support the day-to-day operations of the Remote Command Centre.
• Work with the RCC National Operations Manager to continuously improve the high-performance RCC operating models including:
  • Monitoring and alert management.
  • Incident response and escalation.
  • Work order automation.
  • Remote diagnostics and optimization.
• Work with the integration team to implement best-in-class service management frameworks (ITIL-style models adapted to buildings).
• Work with and lead the team to drive continuous improvement across:
  • Service quality.
  • Response times.
  • Client experience.
  • Automation and AI enablement.
• Ensure operational excellence across uptime reliability cybersecurity and data governance.

Smart Building Systems & Integration Delivery

• Working with the Smart Buildings manager the Director will support all Smart Buildings deployment programs and client integrations including supporting the:
  • Network and OT architecture.
  • BAS and controls integration.
  • Platform onboarding and commissioning.
  • Data normalization and analytics.
  • Cybersecurity and access control.
• Ensure all programs are delivered:
  • On time.
  • On budget.
  • To performance guarantees.
  • With documented savings and outcomes.
• Work with the team to develop integration standards architecture frameworks and vendor certification programs.

Client Growth & Commercialization

• Partner with Account Directors and Sector Leads to drive Smart Buildings growth across BGISs portfolio.
• Lead executive-level client engagements for Smart Buildings strategy.
• Position Smart Buildings as a core digital transformation and decarbonization platform.
• Own go-to-market strategy sales enablement and proposal development.
• Build case studies ROI models and outcome-driven value propositions.
• Expand Smart Buildings into existing accounts and new markets.

People & Organizational Leadership

• Build and lead a national Smart Buildings & RCC organization.
• Support the managers in recruiting and developing:
  • Smart building architects.
  • Controls and integration engineers.
  • Data and analytics specialists.
  • RCC operators and service managers.
• Build career paths certification programs and technical excellence standards.
• Foster a culture of innovation accountability and client obsession.
• Lead performance management engagement retention and succession planning.

Governance Risk & Compliance

• Ensure compliance with cybersecurity privacy and data governance standards.
• Work with BGIS IT for OT security frameworks and vendor security certification.
• Work with the key managers on risk management for all digital building platforms.

KNOWLEDGE & SKILLS

• University degree in Engineering Computer Science or equivalent technical discipline.
• 10 years of experience in smart buildings digital infrastructure or building technology.
• 5 years in leadership roles managing large technical teams and operations.
• Proven experience owning P&L and scaling a technology-enabled services business.
• Deep experience with:
  • BAS and controls platforms (Niagara Schneider Siemens Honeywell Johnson etc.)
  • OT networks and building cybersecurity.
  • IoT and data platforms.
  • Energy optimization and analytics.
  • Strong commercial acumen with experience building productized service offerings.
• Fully developed strategic program management abilities.
• Exceptionally skilled business financial management ability and exceptional financial acumen. Significant experience in meeting financial and business profitability objectives.
• Exceptionally skilled at influencing persuading and negotiating with client representatives at the senior management to executive position level.
• Exceptionally skilled at building and managing relationships with client representatives at the senior management to executive level.
• Highly skilled at leading and engaging a team of individuals.
• Highly skilled at managing vendor performance.
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
• Computer proficiency in MS Office applications in particular MS Project MS Excel MS Outlook along with ability to quickly learn new applications.

Licenses and/or Professional Accreditation

• MBA or executive business education.
• Professional Engineering ().
• Project Management Institute Accreditation (Considered asset).
• Program Management Professional Accreditation (Considered asset).
• LEED certification (Considered asset).