Visa and Passport Consultant

Position Overview:

We have an exciting opportunity to be the face of CIBT working as a dedicated Visa and Passport Consultant on location at our New York City office. As a Visa and Passport Consultant you will provide the best-in-class service to our customers through tailored solutions that meet specific travel needs.âOurConsultantsplay a vital role in guiding our clients through the visa and passport application process driving customersatisfactionand acting as brand ambassadors.

As part of our team you will work with world-classvisaand immigration experts. You will learn in a dynamic collaborative and complex global environment using industry-leading technology solutions.

Our ideal candidate is a self-motivated and self-disciplined individual who can coordinate with multiple groups through clear concise communication. Were looking for someone who is able to adapt to the ever-changing nature of the travel service industry all with a positive attitude and customer satisfactioninthe forefront of their priorities. If organization attention to detail and the ability to multitask are your strong suits you would bea great additionto our team!â

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As a Visa and Passport Consultant you will:

• Become specialized in visa and passportprocessing;maximizingefficienciesand productivity.
• Collect necessary documents from the traveler andsubmitthem to the relevant Consulate.
• Providea high levelof service to customers; providing detailed information on available services that align withrequirements andassistingthe customer in making informed decisions.â
• Analyze customer requests andmakerecommendations based on specific travel needs ensuring realistic expectations that promote a dedicated customer base.
• Maintain customer records in a proprietary databaseutilizingsystem functionality to ensureaccuratesubmission of data that maximizes productivity.
• Represent CIBT in a professional manner ensuring compliancetoCIBT policy and ethics and adhering to the Standards of Work policies and procedures.
• Other duties as assigned.â

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In this position you will learn:

• Travel document requirements for efficient andtimelyprocessing.
• Best practices and quality control following policies and procedures and upholding standards of work to ensure compliance.
• Product and service enhancements system updates and changes to requirements.

Experience Required:

• 1 yearprior experience working in a corporate office environment.
• Prior travel industry experience is an asset but notrequired.
• Proficiencywith computer software (must be highly proficient with Outlook) aptitude for learning newprogramsand commitment to data integrity.â

Working Conditions and Location:

• Office environment: exposure to computer screens working closely with others in an open office environment.
• Worklocation is inNew YorkCityin-office support isrequiredMonday through Friday.
• Work locationcomplies withall COVID-19 safety protocols.

Physical Demands:

• Visual acuity: ability to viewcomputerscreen for the full shift approximately eight hours.
• Sitting for an extended period of time.
• Manual dexterity foroperatinga computerkeyboardand mouse.
• Speaking foroperatinga phone with the ability to convey detailed information accurately and clearly.
• Walking (15% of the day).
• Light lifting (no more than 25 pounds).

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Compensation & Benefits:

• Hourly Rate: $21 - $24 (depending on geographic region internal equity job-related knowledge skills and experience among other factors)
• Medical Dental and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts and Health Savings Account
• Life Insurance Short-Term Disability and Long-Term Disability Coverage
• Company Paid Holidays and Paid Time Off
• Paid Parental Leave
• Pet Insurance
• Travel Assistance Services
• Legal and Identity Theft Protection Plans
• Commuter Benefit Subsidy
• Employee Recognition Programs
• Referral Bonus Opportunities

About CIBT:

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1100 expert immigration and visa professionals attorneys and qualified migration consultantslocatedin over 55 offices in 25 countries. With thirty years of experience we are the primary service provider to 75% of Fortune 500 companies. We offer a comprehensive suite of services under two primary brands:CIBTvisas the market leader for business and other travel visa services for corporate and individual clients and legalization services andâNewland Chase awholly-ownedsubsidiary focused on global immigration strategy and advisory services for corporations worldwide.â

We area fast-paced and dynamic business with aggressive plans for growth.âWe seek talent that will embrace the companys aspirations to drive growth and shape the future of our business.âEmployees who achieve successpossessintellectual curiosity work well in a fast-paced and dynamic environment and hold themselves accountable for driving results and achieving targets.

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Equal Employment Opportunity:

As part of our dedication to the diversity of our workforce CIBT is committed to Equal Employment Opportunity without regard for race color national origin ethnicity gender protected veteran status disability sexual orientation gender identity or religion. If you needassistanceoran accommodationdue to a disability you may contact us at.

Required Experience:

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