Behavioral Health Program Supervisor

***This position is open through Friday January 23 2026.***

The Redding Rancheria is seeking a Behavioral Health Program Supervisor. The preferred schedule for this position is Monday through Friday 7:00am-6:00pm.

JOB SUMMARY:

The Behavioral Health Program Supervisor is responsible for the operational clinical and administrative leadership of the Behavioral Health Support Team working in collaboration with the Behavioral Health Director. This role oversees Behavioral Health administrative assistants the Lead Psychiatry Case Manager and Psychiatry Case Managers. This role ensures effective daily operations across all Behavioral Health service locations supports high-quality patient care and drives program performance efficiency and compliance. The Program Supervisor serves as the central liaison between staff and leadership supporting team development program growth and strategic departmental goals while maintain an active clinical caseload. This position is under the supervision of the Director of Behavioral Health.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

• Bachelors degree in Psychology Social Work or related field.
• Credential as a CCM (Certified Case Manager) or ACM (Accredited Case Manger).
• Minimum of 2 years of documented experience in case management and behavioral health services; leadership or supervisory experience strongly preferred.
• Experience evaluating patient eligibility and Alternate Resource status.
• Proficiency in Microsoft Office Suite (Word Excel Publisher PowerPoint).
• Must pass background check fingerprinting clearance and pre-employment drug screening.
• Must possess a valid California Drivers License.
• Demonstrate emotional stability sound judgment professional boundaries and initiative.
• Indian preference applies.

ESSENTIAL JOB DUTIES:

Program and Operational Management:

1. Provide daily oversight and leadership for the Behavioral Health Support Team ensuring completion of patient care tasks department responsibilities and performance expectations in coordination with the Behavioral Health Director.

2. Manage day-to-day operations of the Behavioral Health Department to ensure efficient workflow high-quality service delivery and timely access to care.

3. Coordinate scheduling workload distribution and staffing coverage across multiple service locations.

4. Lead team meetings trainings huddles and check-ins to promote communication alignment and problem-solving.

5. Oversee onboarding training mentoring and professional development for all support staff within the Behavioral Health Department.

6. Identify opportunities for process improvement and develop or revise workflows reference materials and training resources.

7. Serve as the primary point of contact for staff concerns troubleshooting needs and provider change requests escalating issues to leadership when appropriate.

8. Collaborate with leadership to evaluate service quality monitor program effectiveness and recommend or implement operational improvements.

9. Monitor departmental productivity documentation standards and compliance through monthly reports to ensure alignment with organizational and regulatory requirements across all Redding Rancheria Tribal Health Systems (RRTHS) practices.

10. Track key program metrics (no-show rates caseload distribution service utilization etc.) and provide trend reports and recommendations to leadership.

11. Assist in Behavioral Health job description and policy and procedure development and/or revisions.

12. Lead or support special projects audits and performance improvement initiatives as requested by leadership.

Clinical Case Management and Direct Service:

13. Provide comprehensive case management across medical behavioral health educational legal and community systems to ensure coordinated and culturally responsive care.

14. Conduct mental-health assessments provide crisis intervention and support stabilization to reduce escalation and promote safety during mental health crisis.

15. Manage treatment funding budget and funding authorizations for Native American patients and tribal members coordinating with the Recovery Department Tribal Court and external treatment facilities.

16. Facilitate safe care transitions through proactive communication with patients families pharmacies providers and cross-functional teams.

17. Coordinate referrals to internal and external services that support recovery wellness and continuity of care.

18. Maintain accurate timely and compliant documentation within NextGen EHR to support quality care billing accuracy and regulatory requirements.

19. Oversee lab results medication issues and referral updates ensuring timely communication between patients and providers through clinical tasking workflows.

20. Conduct timely follow-up on missed appointments medication requests and ongoing patient needs to reduce care gaps and treatment adherence.

21. Collect patient histories obtain routine vital signs and document clinical information to support diagnostic and treatment planning.

22. Provide telephone triage assess urgency and direct patients to the appropriate level of care.

23. Perform urine drug screenings in compliance with DEA and chain-of-custody standards.

24. Manage prior authorizations for DME and specialty medications ensuring accuracy timely follow-up and support for appeals.

25. Verify insurance eligibility for all scheduled patients to ensure accurate coverage and reduce financial barriers.

A completed Redding Rancheria job application must be submitted in order to be considered for employment. You can fill out an application online at please fax ) or email ().

All certifications credentials/licenses education verification /degrees and/or transcripts and Indian verification are required to process your application.

Indian preference applies but we welcome all applicants who wish to apply for this position. Certification of Native American heritage needs to be attached to the job application.

Any offer of employment is conditioned upon the successful completion of a pre-employment drug screen and criminal background screening clearance. All employees are required to submit to a Tuberculosis test (TB) test after they are hired in addition to being tested annually.

Additional Information:

In addition Redding Rancheria offers an excellent benefit package containing Medical Dental Vision Life Insurance and Short/Long Term disability paid holidays vacation and sick leave as well as a generous 401(k) retirement plan.

Redding Rancheria is a federally recognized Tribe with Pit River Wintu and Yana people where pride in Tribal culture history and identity is evident internally and in the larger community. Redding Rancheria is a leader in the constructive development of its people the larger Indian community and the Redding region.

E-Verify Statement

Redding Rancheria participates in the Electronic Employment Verification Program. Visit the E-Verify URL below for more information.

further information please contact Human Resources Dept. at .