Help Desk Lead
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Koniag IT SystemsLLC a Koniag Government Services company is seeking a Help Desk Lead to support KITS and our government customer in Washington DC. This opportunity will require the candidate to work onsite in downtown Washington DC five (5) days per week; Monday through offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and are looking for a highly qualified experienced and self-motivated individual to perform the duties of a Help Desk Lead to support a potential future business opportunity located in Washington DC. The ideal Help Desk Lead will:Essential Functions Responsibilities & Duties may include but are not limited to:Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (e.g. Tier I (phone and e-mail) Tier II (on-site floor) Tier III (advanced hardware and software break/fix)) and Asset a team of technicians providing broad-based technical support to end-users of networks systems and related support to a customer base of over 3200 users in a high-profile required to work onsite in downtown Washington DC five (5) days per Qualifications Experience Skills & Abilities:Bachelors degree in Computer Science Engineering Information Systems Business or other relevant discipline or related field5 years overall experience with increasing responsibilities in information systems management3 years supervisory experienceInformation Technology Infrastructure Library V4 (ITIL 4) certificationIndustry specific certification such as CompTIA A certification Microsoft Certified Solutions Expert (MCSE) Help Desk Institute (HDI) certification or equivalentExpert working knowledge of ServiceNowExperience in a quality assurance environment that includes at a minimum knowledge of customer satisfaction tracking user complaint and monitoring programs and quality control programsExcellent written and verbal communication skills including experience in presenting material to senior Government officialsProven experience with manpower utilization training problem resolution and employee relations (including teaming partners or sub-Contractors)Requirements:Candidates must pass a Criminal Background checkOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
