Client Service Analyst Insurance

WE ARE HIRING!Workers Compensation insurance is interesting challenging and rewarding. What we do is impacting people and businesses across the or transition your career into a position where you will join our Customer Operations division in the role of Client Service Analyst and learn about the workers compensation industry and our role in it. You will go through a paid 6-8-week training program where you will receive classroom and on-the-job experience that will support your success in the : NCCI will not sponsor applicants for work IN IT FOR YOU: A starting base salary of $50000 plus a targeted 7% performance bonus A Monday through Friday schedule: Must be willing and able to work varied shifts between 8:00 am - 8:00 pm A phenomenal work environment with perks including on-site restaurant and coffee shop employee activities on-site fitness center and game room and sports leagues. A wonderful team of fun caring and friendly people to work with A fantastic benefits package thats hard to find in south LOCATION: This is a position for local candidates living within a commutable distance from our Boca Raton FL office. (This area is up to St. Lucie County to the north and Miami-Dade County to the south.) You will be expected to come into the office occasionally when needed and as well as being given flexibility to work from home. During the training period you will be expected to come on-site the first THE JOB:Our Analysts utilize extensive knowledge of our organizations proprietary systems and filed and approved regulatory manuals (i.e. Experience Rating Plan Manual Basic Manual) perform complex analytical research to identify and provide solutions to inquiries regarding Experience Rating Programs and supporting rules and information as well as facilitating self-service opportunities and ongoing client education. They provide first level support to insurance carriers insurance agents and insureds regarding manual interpretations and the impact of rules and determinations on standard premium calculations. Will refer complex items to processing teams for assistance. Will maintain responsibility for client communication to ensure issues are resolved to the clients satisfaction. As client self-service opportunities and education have been integrated for more routine questions the Client Service Analyst responsibilities compliment access to those self-service/digital resources are comprised of the most complex inquiries and serve as the next level of customized YOULL WILL DO:Utilize knowledge of filed regulatory manuals (i.e. Experience Rating Plan Manual Basic Manual) to provide detailed explanations and educate clients on the appropriate use of rules for unique business-related inquiries. Situations may require knowledge of state specific rules for 39 states adaptation of internal processes based on client specific requests and/or extensive research of multiple on-line claim and payroll information from insurance carriers to explain year-over-year variations in worksheet calculations. Through this analysis determine whether to recommend the production or revision of Experience Rating modification factor(s) and ownership information. Capture client detail and their requests in a proprietary online system and refer the request to key business partners for technical instruction to insurance agents and insurance carriers regarding payroll loss and insured ownership information to complete regulatory required forms for the production of Experience Ratings Classification Credit Premium Adjustment Program (CCPAP) and other premium modification extensive knowledge of our organizations products and services makes client recommendations that facilitate self-service opportunities and ongoing client or participate in department projects and initiatives (e.g. research and revise department procedures participate in process improvement and systems enhancement projects by recommending changes and assisting with testing). Assist with training (e.g. on the job trainer for new hires and develop and conduct presentations in staff and department meetings).WHAT IT TAKES:A bachelors degree and a minimum of one (1) year experience in a customer- facing analytical role or equivalent experience acquired through internship or pertinent educational written and verbal communication skills are required as this role is responsible for direct client engagement as a front-line representative of listening and probing ability with the ability to interpret and clarify information being provided by to interpret rules and guidelines and translate that information to clients to ensure their to make decisions where the process steps are not clearly defined or the work falls outside the standard Analytical interpersonal and decision-making organizational research PC and multitasking skills to work independently as well as within a team environment while possessing excellent CAN MAKE YOU A MORE VIABLE CANDIDATE:3 years of experience in an analytical client service position in industries such as insurance finance banking or other industries with transferrable understanding of workers compensation insurance or insurance industry experienceIndustry Specific Coursework or Industry Designations such as AIS AU or CPCUWHO TO CONTACT:Marie Granning Talent Acquisition : customer service client service financial services insurance